SBS-3 does'nt switch from USB mode to Network mode

[Anmer]

OK, I can see the problem.

I was using version 7.6.20.  You are using 7.6.21.  When I upgraded to 7.6.21 the option to Provide One-Time access has disappeared.

Searching the RemotePC website it now says that this feature is only available for Paid accounts.  Sneeky.

[F5AHD]

Ok, i installed the paid version.

AccessId = 519579937324 key =3623

See attachment

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[Anmer]

I am connected to your PC.  Do you see the Chat box?

[Anmer]

I waited 5 minutes and no reply to the RemotePC Chat.  Have now disconnected.

[F5AHD]

Sorry. Was not here for 20 minutes.
Try it now

[Anmer]

Do you have a new Key?

[F5AHD]

yes, see attachement

[attachment deleted reduce file load]

[Anmer]

Just to update this thread.

I made a remote connect and could see the SBS-3 responding to a Ping on 192.168.1.170.  I ran the Lantronix utility which resets it to the default 192.168.1.170:10001.  The Ping still responded.

But BaseStation couldn't connect to the SBS-3 with the data source set to Use Network and the IP address and port as 192.168.1.170:10001.

DC supply swapped, Ethernet cable confirmed as Straight.  Local firewall turned off.  All rather perplexing.

Andre will arrange to test the SBS-3 on a friend's setup but this may take a few weeks to arrange.  I've never known an SBS Ethernet port to fail.  This could be the first.

[F5AHD]

Hello Mike

I finally found time to get back into this problem.

On the hardware side there is nothing changed, I use the same DC and Ethernet cables.

On the software side, I decided to uninstall and re-install Basestation. I start Basestation in USB mode, and when I switch to Ethernet mode it is immediately recognized.

The Ethernet card is not defective as we had assumed. I tested both cases:

1 BaseStation and PlanePlotter operate in parallel. In this case PlanePlotter is connected to BaseStation by port 30006

2 Planeplotter works in standAlone? In this case PlanePlotter is connected to BaseStation by port 10001.

The problem is still with the network configuration. Unfortunately, I can no longer reproduce it.

As you took a long time to help me solve this problem, I had to give you this information.

Now that everything is working, this post can be definitively closed.

Greetings and a big thank you for your help and patience

vy 73 de F5AHD, André 

[Anmer]

Hi Andre

Thanks for the update and I'm glad you managed to get the problem resolved.