Kinetic Support

[westerm]

@KineticChris:

Hallo Chris,

What you are writing here is simply not true.
Please see my post above. I mean, more than doing exactly what you are writing and than still not getting any response -
what else do you expect from your customers to do, to get some kind of reaction?

Marcus

[Anmer]

Hi Marcus

Send Chris a copy of your email to info@kinetic.co.uk and post here the date and time you sent it.  Ask for a send receipt.

Then wait and see if Chris replies within 48 hours?

If he replies or doesn't, post here again.

[westerm]

Hallo Amner,

this is a good idea.

So, I resend the mail just now, Sat 28.04.2012 14:05 CEST
to info@kinetic.co.uk and support@kinetic.co.uk
and got an automated response right away.

My other tries were as following:

I created an useraccount 'westerm' on 05.04.2012 that never has been activated.
I got an positive automated reaction on
creating an useraccount

Send mails on:

14.04.2012 16:04 CEST to support@kinetic.co.uk
16.04.2012 08:13 CEST to support@kinetik.co.uk
20.04.2012 15:24 CEST to support@kinetic.co.uk
20.04.21012 15:39 CEST to info@kinetic.co.uk
and one mail via kinetic websit on 26. or 27.04.2012
For every mail I received an automated response.

Let's see what will happen.

Marcus

[Tracker]

Hi Marcus

It was the same for me I emailed the support and info email addresses jsut as you have done, each time I received a automated response but nothing else. There was nothing in my spam folder either.

This does not matter for me now since I no longer have the SBS3's.

[Chris-G0WTZ]

Westerm I have activated your account again today

Please tell me if you can log in

As mike says I am available most days and I will look for your mails and advise

Regards

[westerm]

Hallo Chris,

Thank you for activating my account.
Everything is fine now!

Marcus

[Tracker]

Kinetic have now contacted me having found my emails.

The problem was that my signature had a link to my web site and that was put in to their spam folder by AVG. The AVG version they had installed defaulted to do this for signature links.

They have now corrected this and the issues I raised.

All is now well, Thanks.

[Brian]

Thanks for giving us that update. 
That information should help others running those type of AVG on websites.

[Anmer]

The problem was that my signature had a link to my web site and that was put in to their spam folder by AVG.

I still get emails to my business address and, typically, hundred plus a day go to a Spam trap.  Those that get to my desktop go through a further spam filter.

It takes less than a minute to visually scan all the "spam" emails once a day and release the valid ones.