Troubleshooting SBS3

[TAF]

Hello

Wondering if anyone has suggestions on how to troubleshoot my SBS3 please ?

I dont receive tracks anymore from it on Basestation either by ethernet or USB

It had been working fine for years and suddenly just seem to stop receiving data from it

The device powers up (tho dont get the orange light on when in usb mode - cant recall if did previously, tho manual said it should)

The blue lights come on and off frequently (not blinking that is) so seems to be receving 1090 DF's

Any suggestions on what I can do to see whats is happening please ?

thanks
Allan aka TAF

[Roadrunner]

My SBS3 is currently running and shows
RED power light
GREEN Session active light
ORANGE Ethernet light
BLUE Signal lights (all 4)


Do you get as far as the main map screen, albeit without aircraft present?


If you do, Just after half way across the screen there is a blue Kinetic Globe symbol, then a black image then what looks like a radio knob.
The Black image is a debug system. If you press that what feedback do you get. It should show what the program has done from startup to fully running. Are there any clues there?


Regards Mike

[Anmer]

Welcome TAF.

What antenna are you using and where is it installed?  Are the connections OK?

[TAF]

Hi Guys

Thanks for the responses

Basestation opens up fine, and am just using the standard antenna that came with the SBS3 - maybe not setup perfectly but within 10km of airport and about 2-3km from approach flight path so signal is not an issue

I did see an error in the log file below - assume its some issue with the USB device driver perhaps, but not sure how to resolve - Any suggestions ?

thanks

TAF

"2018/08/11 : 18:00:12.811 : D2XX device failed to open"


2018/08/11 : 17:59:51.790 : Starting...
2018/08/11 : 17:59:51.798 : Loading VersionLevel object...
2018/08/11 : 17:59:53.562 : Initiating database...
2018/08/11 : 17:59:53.564 : Opening database file
2018/08/11 : 17:59:53.572 : Current DB version = 2
2018/08/11 : 17:59:53.692 : Original DB version = 2
2018/08/11 : 17:59:53.844 : Database initiated
2018/08/11 : 17:59:54.003 : Initiating database interface...
2018/08/11 : 17:59:54.272 : CurrentLocationID of 1 is verified
2018/08/11 : 17:59:54.770 : Database interface initiated
2018/08/11 : 17:59:55.012 : Connection:DataSourceType = 4
2018/08/11 : 17:59:55.199 : Connection:ComNumber = 1
2018/08/11 : 17:59:55.321 : Connection:SocketIntfIPAddress = 192.168.1.170
2018/08/11 : 17:59:55.432 : Connection:SocketIntfPort = 10001
2018/08/11 : 17:59:55.679 : Loading RadioFrequency file C:\Program Files (x86)\Kinetic\BaseStation\RadioFrequencies\UKAirfields-AtoD.rfq
2018/08/11 : 17:59:55.785 : Loading RadioFrequency file C:\Program Files (x86)\Kinetic\BaseStation\RadioFrequencies\UKAirfields-EtoH.rfq
2018/08/11 : 17:59:55.889 : Loading RadioFrequency file C:\Program Files (x86)\Kinetic\BaseStation\RadioFrequencies\UKAirfields-ItoL.rfq
2018/08/11 : 17:59:56.032 : Loading RadioFrequency file C:\Program Files (x86)\Kinetic\BaseStation\RadioFrequencies\UKAirfields-MtoP.rfq
2018/08/11 : 17:59:56.155 : Loading RadioFrequency file C:\Program Files (x86)\Kinetic\BaseStation\RadioFrequencies\UKAirfields-QtoT.rfq
2018/08/11 : 17:59:56.272 : Loading RadioFrequency file C:\Program Files (x86)\Kinetic\BaseStation\RadioFrequencies\UKAirfields-UtoZ.rfq
2018/08/11 : 17:59:56.387 : Loading RadioFrequency file C:\Program Files (x86)\Kinetic\BaseStation\RadioFrequencies\UKRadioStations.rfq
2018/08/11 : 17:59:56.504 : 316 radio frequencies loaded, in 7 categories
2018/08/11 : 17:59:56.744 : Loading waypoint file C:\Program Files (x86)\Kinetic\BaseStation\Waypoints\Belgium.wpt
2018/08/11 : 17:59:56.906 : Loading waypoint file C:\Program Files (x86)\Kinetic\BaseStation\Waypoints\Eire.wpt
2018/08/11 : 17:59:57.056 : Loading waypoint file C:\Program Files (x86)\Kinetic\BaseStation\Waypoints\France.wpt
2018/08/11 : 17:59:57.171 : Loading waypoint file C:\Program Files (x86)\Kinetic\BaseStation\Waypoints\Netherlands.wpt
2018/08/11 : 17:59:57.288 : Loading waypoint file C:\Program Files (x86)\Kinetic\BaseStation\Waypoints\UnitedKingdom.wpt
2018/08/11 : 17:59:57.424 : 91 waypoints loaded, in 5 categories
2018/08/11 : 17:59:58.770 : 189 countries loaded
2018/08/11 : 17:59:59.011 : 4 BaseStation websites loaded
2018/08/11 : 17:59:59.233 : 5 user defined websites loaded
2018/08/11 : 17:59:59.473 : 1 locations loaded
2018/08/11 : 17:59:59.752 : 1 saved views loaded
2018/08/11 : 18:00:00.109 : Loading outline file C:\Program Files (x86)\Kinetic\BaseStation\Outlines\Airfields.out
2018/08/11 : 18:00:00.161 : Outline file loaded
2018/08/11 : 18:00:00.163 : Loading outline file C:\Program Files (x86)\Kinetic\BaseStation\Outlines\General.out
2018/08/11 : 18:00:00.959 : Outline file loaded
2018/08/11 : 18:00:00.961 : 232920 outline fragments loaded
2018/08/11 : 18:00:01.282 : Loading City file C:\Program Files (x86)\Kinetic\BaseStation\Cities.dat
2018/08/11 : 18:00:01.517 : 249 cities loaded
2018/08/11 : 18:00:01.804 : 18 radar screen field items loaded
2018/08/11 : 18:00:02.089 : 47 aircraft list field items loaded
2018/08/11 : 18:00:02.348 : 0 operator flags loaded
2018/08/11 : 18:00:02.518 : GPS interface being created
2018/08/11 : 18:00:02.775 : Importing XML reg files, please wait...  |
2018/08/11 : 18:00:02.995 : Importing 1 xml files from C:\Program Files (x86)\Kinetic\BaseStation\UserData\
2018/08/11 : 18:00:03.241 : Imported 0 xml files
2018/08/11 : 18:00:09.829 : TotalAddrSpace: 13041664; TotalUncommitted: 0; TotalCommitted: 13041664; TotalAllocated: 10539176; TotalFree: 1413796; FreeSmall: 1140196; FreeBig: 26928; Unused: 246672; Overhead: 1088692; HeapErrorCode: 0
2018/08/11 : 18:00:09.977 : Length: 32; MemoryLoad: 81; TotalPhys: 2147483647; AvailPhys: 753045504; TotalPageFile: 4294967295; AvailPageFile: 1908326400; TotalVirtual: 2147352576; AvailVirtual: 1975427072
2018/08/11 : 18:00:10.247 : No radio interface DLL defined
2018/08/11 : 18:00:10.499 : USB data interface being created
2018/08/11 : 18:00:12.647 : Opening USB link: BaudRate = 921600; USBTypeAutoDetectOverrideDesc = ""; USBTypeAutoDetectOverrideComPort = 0
2018/08/11 : 18:00:12.811 : D2XX device failed to open
2018/08/11 : 18:00:13.053 : Initialising data message socket
2018/08/11 : 18:00:13.255 : Opening data message socket on 30003
2018/08/11 : 18:00:13.495 : Initialising raw data socket
2018/08/11 : 18:00:13.706 : Opening raw data socket on 30006
2018/08/11 : 18:00:13.849 : Opening ACARS data socket on 30008
2018/08/11 : 18:00:13.955 : Initialising raw audio socket
2018/08/11 : 18:00:14.223 : Opening RTSP server socket on 554
2018/08/11 : 18:00:14.354 : Opening raw audio server socket on 30005
2018/08/11 : 18:00:15.081 : Device is closed, trying to reopen...
2018/08/11 : 18:00:15.263 : Opening USB link: BaudRate = 921600; USBTypeAutoDetectOverrideDesc = ""; USBTypeAutoDetectOverrideComPort = 0
2018/08/11 : 18:00:15.382 : Reopen failed with failure of Failed : No port names
2018/08/11 : 18:00:15.486 : Locked for 00:00:23
2018/08/11 : 18:00:30.602 : Device is closed, trying to reopen...
2018/08/11 : 18:00:30.732 : Opening USB link: BaudRate = 921600; USBTypeAutoDetectOverrideDesc = ""; USBTypeAutoDetectOverrideComPort = 0
2018/08/11 : 18:00:30.865 : Reopen failed with failure of Failed : No port names
2018/08/11 : 18:00:46.036 : Device is closed, trying to reopen...
2018/08/11 : 18:00:46.188 : Opening USB link: BaudRate = 921600; USBTypeAutoDetectOverrideDesc = ""; USBTypeAutoDetectOverrideComPort = 0
2018/08/11 : 18:00:46.299 : Reopen failed with failure of Failed : No port names
2018/08/11 : 18:01:01.568 : Device is closed, trying to reopen...
2018/08/11 : 18:01:01.712 : Opening USB link: BaudRate = 921600; USBTypeAutoDetectOverrideDesc = ""; USBTypeAutoDetectOverrideComPort = 0
2018/08/11 : 18:01:01.921 : Reopen failed with failure of Failed : No port names
2018/08/11 : 18:01:17.113 : Device is closed, trying to reopen...
2018/08/11 : 18:01:17.243 : Opening USB link: BaudRate = 921600; USBTypeAutoDetectOverrid

[Anmer]

Thanks.

Have you changed PC or had a recent update?

Go to Control Panel-> System-> Device Manager-> USB

Do you see the Device A and Device B listed?  I can't remember the exact entry as I'm using a network connection not USB.

Try a different USB port on the PC, preferably with a different USB cable.

There's alos a file in the BaseStation folder:

SBS1LinkTester.exe

Close BaseStation, double click the file in Windows Explorer to run the test.  This should show if the USB link is working or not.

[Roadrunner]

TAF, Anmer,


I also note there is a line in the de-bug 

D2XX device failed to open

Anmer - could that be the problem?

TAF  - Can you check and see if a FTD2XX.dll file is present in the Basestation folder

Mike

AMENDED

[Anmer]

Mike, if the ftd2xx.dll is missing, BaseStation shouldn't launch.

[Roadrunner]

Sorry for the changes to my last post. Going cvross eyed looking at what I had written down.

[Roadrunner]

OK Anmer,


I was just looking for any indications of files not opening in the debug list

[Anmer]

Sorry Mike, that wasn't meant to be a "put down".  You're on the right track.

I think the log suggests a USB connection issue and the ftd2xx.dll entry is relevant.

[TAF]

Hi Guys

Thanks for your suggestions, I have now got it working !

2018/08/11 : 22:38:11.635 : USB data interface being created
2018/08/11 : 22:38:12.346 : USB device "Kinetic SBS-3 Beavis 3A B", serial number "030765B"
2018/08/11 : 22:38:12.362 : USB device "Kinetic SBS-3 Beavis 3A A", serial number "030765A"
2018/08/11 : 22:38:14.382 : Opening USB link: BaudRate = 921600; USBTypeAutoDetectOverrideDesc = ""; USBTypeAutoDetectOverrideComPort = 0
2018/08/11 : 22:38:15.118 : USB device "Kinetic SBS-3 Beavis 3A B", serial number "030765B"
2018/08/11 : 22:38:15.118 : USB device "Kinetic SBS-3 Beavis 3A A", serial number "030765A"
2018/08/11 : 22:38:15.134 : Determining if Kinetic SBS-3 Beavis 3A B is correct device
2018/08/11 : 22:38:15.155 : Opening device Kinetic SBS-3 Beavis 3A B
2018/08/11 : 22:38:15.187 : Setting USB Baud rate to 3000000
2018/08/11 : 22:38:15.260 : VID: 0403; PID: 6010; SN: 030765
2018/08/11 : 22:38:15.270 : Locked for 00:00:04
2018/08/11 : 22:38:15.802 : Sending login string
2018/08/11 : 22:38:15.904 : Login info received
2018/08/11 : 22:38:16.075 : Login complete message received
2018/08/11 : 22:38:16.233 : DeviceID: 0300
2018/08/11 : 22:38:16.358 : SerialNumber: 030765
2018/08/11 : 22:38:16.486 : FirmwareName: SBS-3
2018/08/11 : 22:38:16.588 : FirmwareBuild: 113
2018/08/11 : 22:38:16.702 : FPGAFirmwareVersion: 1.07
2018/08/11 : 22:38:16.962 : DecoderFirmwareVersion: 0.00
2018/08/11 : 22:38:17.078 : UserFirmwareVersion: 1.13
2018/08/11 : 22:38:17.202 : OptionReportMessageReceived
2018/08/11 : 22:38:17.456 : Locked for 00:00:02
2018/08/11 : 22:38:18.277 : This version = 1.2.4.184; Latest available version = Unable to retrieve details
2018/08/11 : 22:38:18.417 : The available software version is not newer than this version
2018/08/11 : 22:38:18.517 : The available firmware version is newer than this version


I realised the last time I used it was on an older laptop using WindowsXP I have a new laptop with WIndows10

I just plugged the SBS3 into the old WinXP ran Basestation on usb connection and got tracks ! So was glad at least it wasnt a hardware fault on the device


Amner when I openned the Device Mgr (in Win10) I see 2 devices under "Other Devices" named as "Kinetic SBS-3 Bevis A" and has no device driver loaded

Not sure why, but when I reran the Basestation install they changed 'eventually' went to "USB Serial Converter A" and "USB Serial Converter B" Dont know why they never installed in the first place. I did copy ftd2xx.dll after install, as i noted i had to do that when installing on WinXP - as dont believe it comes with the Basestation install?

Anyway started Basestation on Win10 and got tracks via USB

Now this confuses me as I thought the ftd2xx.dll is the 'device driver' as isnt it just a com to usb interface to communicate to the SBS3


BTW This is what I got before and after when run SBS1LinkTester


Starting test, attempting to open USB link...
Opening USB link: BaudRate = 921600; USBTypeAutoDetectOverrideDesc = ""; USBTypeAutoDetectOverrideComPort = 0
D2XX device failed to open
TEST FAILED!


Starting test, attempting to open USB link...
Opening USB link: BaudRate = 921600; USBTypeAutoDetectOverrideDesc = ""; USBTypeAutoDetectOverrideComPort = 0
Getting port to use...
Determining if Kinetic SBS-3 Beavis 3A B is correct SBS-1 device
Determining if Kinetic SBS-3 Beavis 3A A is correct SBS-1 device
Error: No matching port names found!
Opening device Kinetic SBS-3 Beavis 3A B
VID: 0403; PID: 6010
Link successfully opened
Closing link
Test completed successfully!

So thanks again, I am interested in looking at ACAS and ACARS messages - I'll probly have more questions on this later


Thanks again

[Anmer]

Great, you got it working.

The USB drivers are installed when BaseStation is first setup.  You did this as you described on the new Win10 PC.

You can force the install using the file:

CDM20814_Setup.exe

In the BaseStation folder,

[Roadrunner]

Glad all is working now.


Regards Mike