AirNav Picture Download Not Working

[romdouk]

?

[Anmer]

ps.  Any reason why you deleted (edited to ?) a lot of your earlier posts on the AirNav forum?

Tarbat

May I suggest you ask this question directly via PM or post it on the AirNav forum as it has nothing to do with the topic here.

[Anmer]

Looks like the aircraft photos have stopped downloading again.

How come AirNav doesn't spot these problems before its customers?

Does Brandao fly B767s without instruments and, instead, relies on the passengers to tell him when the flaps don't retract?

http://www.airnavsystems.com/forum/index.php?topic=7070.msg83921#msg83921

[Anmer]

Now we know:

"We are sorry for not sending a brief on this situation to the main forum (we sent it to database updaters only).

From now on all photo thumbnails will be downloaded from the planespotters.net website.
This has to do with upcoming releases of new AirNav Systems solutions.
The server software is already updated and gradually all thumbnails will be changed.

Any question don't hesitate to ask our support at support@airnavsystems.com"

Doesn't explain if we have to make any changes locally as suggested by one of the "database updaters"?

"If you dont have a picture for the aircraft and it has an Airliners link, delete the link/s in d/b explorer and if its in planespotters it will download just the same as before. If you already have pictures of the aircraft already they will display as before."

Clear as mud. 

http://www.airnavsystems.com/forum/index.php?topic=7070.msg83939#msg83939

[Anmer]

As i said, clear as mud:

"Pics of new aircraft are not downloading
I have not had a pic of a new plane since the change over to planeplotter
Do I need to change a setting to stop my box looking at Airliners.net?
Thanks Bat21"

http://www.airnavsystems.com/forum/index.php?topic=7070.msg83953#msg83953

[Anmer]

If the RadarBox customer base isn't too happy about the picture downloads not working and the switch from Airliners.net to Planespotters.net, it'll be even more unhappy when it realises that the changes offer no direct benefit whatsoever.

[Anmer]

Update from AirNav:

"We have been using Airliners.net for many years in products going beyond RadarBox as many of you are aware. We haven't taken this change lightly and there are reasons why we have made this change, some of the reasons left us with little choice but to move unfortunately. These will become apparent soon.

This isn't a case of us just wanting to change pictures just to cause hassle."

Since the conscensus is that Airliners.net has superior images to PlaneSpotters.net, one can only assume that either Airliners or AirNav have pulled the plug on an existing arrangement or the price is now too high?

I can't wait for the "apparent soon" revelation.

http://www.airnavsystems.com/forum/index.php?topic=7070.msg83993#msg83993

[Anmer]

More RadarBox users are wising up to AirNav's duplicitous antics:

"Airnav knew users won't be happy with the change, so didn't publish this important feature change on the main forum.  Now the cats out of the bag, we are seeing low quality pics or no pictures at all.
How about putting everything in the open and listing all future and nearly complete projects, what features will be added and what taken away."

http://www.airnavsystems.com/forum/index.php?topic=7070.msg83997#msg83997

[Sun Worshipper]

Air Nav reporting that the problem has been identified but not yet fixed.

What a waste of a post, thanks Brandao, stick to your day job.  I hope you are a better pilot than you are a company owner.

[Anmer]

Not only didn't AirNav tell its customers about the switch, nor provide any guidance on what to do whilst waiting for a new navdata.db3 release, it looks like it didn't do any testing:

"W are aware of this problem and we are working on this as we speak.
It's a server software problem and a new photo provided problem.
We will be back with more news when we have them (it could take up to 48 hrs to correct these issues)."

"Leadership in Flight Tracking".  Pull the other one.

http://www.airnavsystems.com/forum/index.php?topic=7070.msg84023#msg84023

[Sun Worshipper]

Air Nav now saying the problem is fixed.

Let's open a book to see how soon someone reports it's gone tits up again.

[Anmer]

Looks like the software issue has been fixed:

"Seems to be fine here - new pics are downloading from planespotters.net (where available )"

http://www.airnavsystems.com/forum/index.php?topic=7070.msg84051#msg84051

[Anmer]

Reported not working at 05.10.15 am this morning.

http://www.airnavsystems.com/forum/index.php?topic=7254.msg85215#msg85215

Then, nearly 12 hours later, AirNav appears and offers up a rather lame excuse:

"This situation was caused by a glitch in our server software (we are working on some optimizations as I write this email). It is fully corrected now."

Why did it take nearly 12 hours to acknowledge there was an issue and to fix a "glitch"?  And why work on a live server and risk introducing a problem?

I suppose that's what one gets when a first officer tries his hand at being a software engineer?

[Anmer]

Yesterday, an AirNav customer posted a comment on its forum about a possible issue with aircraft photos.

Rather than investigate, AirNav chose to ignore the post and left its self-appointed moderator to reprimand the customer, complaining about the "tone" of his post.

Luckily others checked it out and, sure enough, there is a problem.

But no apology from Runway 31, just the usual drivel about "these things do happen".  Runway 31 appears to have morphed into a Brandao clone, attacking the messenger rather than solving the problem.

And not a word from AirNav, no doubt too busy spending network subscriptions on RadarBox24.com?  Too busy to "care any more"?

Just noticed on the above header, this now being populated with G-CDIG EV-97. This in all where there is no photo available. On G-DCOI which is an AW139 there is a picture of an Air Cinha Airbus A321, what the hell is going on AirNav. Total melt down which looks like no-one seems to care any more.

Your tone is terrible and I was not going to answer initially and I found it hard to understand your message.

Until someone take a photo and puts it up on Airliners we dont have a photo to show and the same for G-DCIO.  For some reason the the Air China was in as a photo for G-DCIO.  When I tried looking for G-DCIO on Airliners the first occasion I got a photo of a Ural A320 among others so I dont know where the problem lay.  I will bring it to the attention of Airnav to see if the problem is with them ot Airliners,

I have deleted the reference to the photo from the database and would sugest that you bring the frame up on your d/b explorer and delete it from there as well.  The next time you see it you should get the Photo not available tag.

I hope this is OK and you are a bit more civil in your tone the next time you come on.  I note your next response is a bit more civil and the way it should have been the first time.

Alan - I've just found a similar problem with PA24 N250CC - the second photo is an Airbus.

EDIT - I notice that in the latest download of Navdata, the second photo entry for this plane is blank - possibly something has gone wrong with the AirNav's photo retreival routine.

http://www.airnavsystems.com/forum/index.php?topic=7846.msg94601#msg94601

[mhm]

Airnav should start there own database, and not rely on others to do the job for them. Then they cannot hide behind the stories