Looks like FR24 has launched a new version.
In the process I've been logged out of my Premium account and it won't let me log back in. >:(
https://www.flightradar24.com/blog/introducing-the-new-flightradar24/
https://www.flightradar24.com/blog/important-information-about-the-new-flightradar24-for-existing-premium-subscribers/
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I was getting that gateway error as well but now webpage has opened. But like you I can't log into Premium account.
Quote from: Anmer on March 17, 2016, 02:00:36 PM
Looks like FR24 has launched a new version.
In the process I've been logged out of my Premium account and it won't let me log back in. >:(
https://www.flightradar24.com/blog/introducing-the-new-flightradar24/
https://www.flightradar24.com/blog/important-information-about-the-new-flightradar24-for-existing-premium-subscribers/
Yes, same here . I did get in for a short while but them got the same error and now just keep getting the "bad gateway".
I couldn't log in, but I spotted the attached and clicked on the "automatic upgrade" link and I seem to be logged in.
Tim
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I can't access the site at all now.
Launching new features is a good idea as long as the technology doesn't fall over!
I can access the site but the screen keeps freezing and a refresh ends up with it looking like a radarbox24 screen i.e. devoid of all aircraft ;D
Tim
EDIT added screen grab
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Bits of it work, other bits don't or not as it should.
Perhaps it needed more testing before it went into production? But I'm sure it's just teething problems.
I just checked my FR24 stats and found I was 389th in the UK, a dramatic drop from the last time I checked.
It appears my online time was less than half the top performers. But I'd had no downtime in the last 30 days.
When I went to check how many days I'd been online, I spotted the error.
The Uptime score is supposed to be the total uptime in hours for the last 30 days. When I went to school, the total number of hours in 30 days was 30x24=720.
Yet the Number 1 feeder has managed to achieve 8,245! There's no way I can beat that.
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They seem to have divided all those results by 2 now - top UK is now 4123.
Somehow I have managed 4110 hours in the past 30 days.
137 hour days might allow me to fit everything in to the average day ;D
Edit: the beta testers didn't do a good job :(
Quote from: IanH on March 17, 2016, 08:47:32 PM
Edit: the beta testers didn't do a good job :(
Looks like a bit of a rushed job. But can't imagine why?
Still problems with FR24.
It keeps logging me out of my Premium account and now, it was OK 30 minutes ago, there are no aircraft.
But I just spotted what may be causing this. Enable Filtering was set to off (not by me). Setting it to On displayed the aircraft. Not sure what this option offers, other than to hide all aircraft if set to off?
Quote from: Anmer on March 18, 2016, 08:58:29 AM
Still problems with FR24.
It keeps logging me out of my Premium account and now, it was OK 30 minutes ago, there are no aircraft.
But I just spotted what may be causing this. Enable Filtering was set to off (not by me). Setting it to On displayed the aircraft. Not sure what this option offers, other than to hide all aircraft if set to off?
Ah - good spot. That's cleared up a problem! On the previous version I used this option to quickly display where a few interested aircraft were. So for example I had EI-FO and A6-EO in the filter to show me if any of the new fleet series for those airlines were in the vicinity. It does/did an automatic wildcard. I haven't tested the new version yet. It seems to have lost my previous "interested" list.
Although additionally, under "Alerts" it has remembered my previous list and I still appear to get e-mail alerts. I have reported to FR24 that if you then delete an alert I still get emailed about that deleted alert??
HTH
Keith
I'm pretty sure Alerts were "stored" on the FR24 server and they're still there but no longer available to view or delete. Catch 22.
Lot's of unhappy customers posting on the FR24 forum.
And why didn't FR24 email all Premium customers and announce the changes? Pretty poor customer service and a missed opportunity to engage with them.
Maybe the fact that they don't appear to want to give anyone a freebe after the trial perioid is going to go down wel!
I usually log on once a week to compare data with my home ads-b. They are one of those sites that doesn't follow a lot of planes (civilian only I guess), so I always see more data on my beast receiver (E-6's doing their daily touch and goes, etc).
When I logged-in today everything had changed. Now I see just a crap web site. Everything is shut off unless you pay. I guess the big data folks have dropped out and they are going broke or something. Maybe they just don't like us freeloaders, but I figure once a week or so is not going to affect their bottom line.
Short story, I deleted it from my chrome quick pick. No thanks, no beg ware allowed :-)
Quote from: edgy on March 19, 2016, 08:51:20 AM
Maybe they just don't like us freeloaders.
Possibly but the business model is totally reliant on volunteer feeders, either using their own receivers or free Radarcapes. Every feeder supplies his/her own electricity, bandwidth and antenna mast, at some personal cost.
I'm sure the changes were carefully evaluated and designed to increase or maintain market share. In addition to "enhancements", Premium now has three chargeable subscription plans instead on the one. Prices range from $9.99 to $499.99 per year and that seems a good idea and may increase FR24's revenue. Feeders still enjoy a free subscription and F24 has upgraded it to the new top end "Business" plan, which retails at $499.99 a year.
Overall, and recognising that the look and feel is always subjective, the changes should be positive.
The bad news is the upgrade wasn't communicated directly to Premium subscribers, which includes all data feeders, and pre-release testing should have eliminated more bugs, of which there are many.
My biggest gripe is continually having to login to my Premium account which now appears to have a timeout. And those who had set Alerts can't view or edit them but still receive the old ones. A classic "Usability" cock-up.
So, until the bugs get sorted, I've stopped feeding data to FR24.
I have what "was" called a Premium Account because I feed them 24/7. Now I can't log in. It says..........
Your email address has not been confirmed.
Resend confirmation email
When I click on this it opens another tab that in Firefox is just blank, and in Internet Explorer says "web page cannot be found".
Very, very annoying !
Saudistu,
You're not missing out on much at the moment, but obviously I hope you get your login working again.
I get kicked off the site after about 10 minutes. That's not 10 minutes of inactivity, just 10 minutes >:(
I feed data so should have a Business subscription that doesn't time out.
Also the map 'feezes' in that planes are not animating on the map.
Selecting an aircraft sometimes 'unfreezes' it with all the planes jumping to their current positions, sometimes I need to refresh the page.
Not a well implemented update.
Quote from: Keef on March 19, 2016, 03:15:15 PM
I get kicked off the site after about 10 minutes. That's not 10 minutes of inactivity, just 10 minutes >:(
If the auto logout is a design feature, my FR24 feed will be disconnected permanently. What a dumb feature for Premium subscribers.
Says it all!
One can substitute "Customers and Feeders" for "forum" Unbelievable attitude.
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I have the same problem as Saudistu.
Your email address has not been confirmed.
Resend confirmation email
Then you get a blank page
Quote from: Ian K on March 19, 2016, 05:34:05 PM
I have the same problem as Saudistu.
http://forum.flightradar24.com/threads/10016-New-webpage-design-Bug-reports?p=76748&viewfull=1#post76748
Judging by Olov's reply, I don't think FR24 knows precisely what's not working. And that's three days after the release of the new version. ::)
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If aint broke don't fix it springs to mind.
I don't subscribe but have used Fr24 for a long time now and been very happy with it, but now it quite consistently times out after a much shorter period.
I think we should give the FR24 crew a bit more time. They should have allowed for more full-scale beta testing to discover these bugs.
I never experienced problems with logging in or being kicked from the website (I'm also a feeder with Gold membership now). Feeding also seems to work correctly.
Yesterday the page kept freezing, but that seems to be more or less solved now.
And I think the new features look great :)
Quote from: Joolde on March 19, 2016, 09:06:24 PM
I never experienced problems with logging in or being kicked from the website
That's what's so worrying.
What works for some doesn't work for others.
I've been sharing my data for over 6 years and know the guys quite well. This release is not one of their better moments.
I always considered fr24 a loser site. The screen antics of a plane turning was/is just crap. Watching a police helicopter orbit was sad. Just sad.
I can see they are working hard on monetizing a tracking capability, but the graphical display seems juvenile at best.
Hi edgy,
Not sure I understand the points you are trying to get across?
I have never considered FR24 a 'loser' site, can you explain why you think this is the case?
They filter military and more out of the plots, but they have their reasons and they are not alone in being cautious on plotted aircraft.
I'm not sure what a 'Juvenile' display is.
I've made some criticisms but based on fact not name calling.
"Imagine if an AWACS aircraft had displays like that"
Please, that's just silly. I hope that's not interpreted as name calling!
I don't think they are dead, I think they need a lie down to recover from the mess they have created for themselves.
Cheers,
Keef.
I realize my comments can seem unfair, but they do seem to want people to believe the data is plotted correctly. If not, why go through all the trouble of using lat and lon accuracy that they can't display properly anyway.
They seem to be gathering airplane data using foot resolution, and then displaying them with 10000 feet resolution.
Kid stuff...
Quote from: Keef on March 20, 2016, 12:10:38 AM
I'm not sure what a 'Juvenile' display is.
FR24, nor similar "aircraft tracking" websites, doesn't claim to provide radar quality display and plot accuracy. Those feeding it data can achieve more precise tracking using local software with their own receivers.
When it's working, FR24 does a pretty good job of allowing millions of people to track a flight using a browser or mobile device. It's successful because it provides a pretty good product, unlike one of it's competitors.
I agree with Keef, FR24 needs to "lie down to recover from the mess they have created for themselves".
Basically, a good product hampered by a sub-standard upgrade that was mis-communicated and mis-managed.
There is still a lot of problems.
"N" feed the data does not appear on any of the world.
You can look at the filter.
I guess, it doesn't look SBS 1 client data
I am an "N" feeder... thats why since my feed was recognized the last time + 7 days, my Premium upgrade is gone... now dealing with "basic". I hope they fix this problem...
Also, my account was only upgraded to "Gold" and not to "Business" before. I have a ticktet open, however, it's not fixed till now...
I think there are problems with N feeds.There decrease in statistics and "N" data still does not seem ta flightradar24.
I'm away from home at the moment. I will check the N feeds with FR24 when I get back tomorrow.
I'm also having problems with FR24 since the new upgrade.
I'm unable to upgrade from a basic membership to premier/gold one, the link doesn't work.
FR24 is showing my feed F-EGKB1 on some aircraft, so it appears I'm feeding OK as normal.
I've contacted FR24 support but as yet no replies.
In my opinion why bother changing a perfectly good workable site for one that appears worse then the previous version?
Lets hope they sort all the issues out soon.
Hi Terry
What do you see under "Account" when you login to your Premium account on the FR24 website?
This is what I see (I have removed personal data).
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Hi Anmer
Thanks for the reply
This is all I receive on my account details, the upgrade link won't work?
This is the link I'm trying to use:
I share ADS-B data with Flightradar24 and want to activate my free Business subscription
And every time I click on it it returns to the Premium Subscription page and my subscription remains at the basic level? I've tried logging in and out and also on
my laptop too.
Thanks
Terry
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Thanks Terry
Does the FR24 website show you Logged In?
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Hi Anmer
Yes it does show me logged in on the FR24 site.
Terry
Thanks Terry.
When you login, under the "Logged in" option, top right, what displays when you select it?
It should show something similar to my previous post.
Have you tried logging out and back in?
All that's displayed is:
LOGGED IN AS:
my email address
Account
Change password
Log out
I've tried logging in and out numerous times
Quote from: terrywadeairbus on March 29, 2016, 02:47:11 PM
All that's displayed is:
LOGGED IN AS:
my email address
Account
Change password
Log out
What do you see when you click on
Account in the above list?
The one I posted an image of at 1241
Thanks
Terry
Thanks Terry.
Unfortunately I can't get to that screen, even from an inactive feed account. What browser are you using?
You may have to contact FR24 Support. But they have a 5 day response window!
Hi Anmer
Thanks, I've used IE, Firefox and Chrome and all give me the same basic membership
with the upgrade link not working. My Mobile FR24 Premium App is working OK, it's just
the on line one that isn't. Blinking annoying as it was working fine before the upgrade.
Thanks for your help as always
Terry
I still don't see N feeds data and fall as uptime statistics
(http://i.hizliresim.com/v5aqDv.jpg) (http://hizliresim.com/v5aqDv)
(http://i.hizliresim.com/OArPbZ.jpg)
Quote from: w4lron on March 29, 2016, 07:55:17 PM
I still don't see N feeds data and fall as uptime statistics
I emailed FR24 about N-feeds at the weekend. The person who handles it is away on vacation but he said he'd ask Stockholm to check.
Quote from: Anmer on March 29, 2016, 07:59:29 PM
Quote from: w4lron on March 29, 2016, 07:55:17 PM
I still don't see N feeds data and fall as uptime statistics
I emailed FR24 about N-feeds at the weekend. The person who handles it is away on vacation but he said he'd ask Stockholm to check.
thanks for reply 8)
Hi Anmer
Further to my problem not being able to receive premier subscription to FR24, I've just received this
email from FR24 support:
The Business subscription will remain active as long as you are sharing data with Flightradar24. If you stop sharing data, your subscription will be downgraded to Gold after 48 hours. If we have not received data from you for 7 days, your subscription level will return to Basic.
Could you please check if your receiver is connected and working properly.
I hope this helps, but please let me know if you need anything else or if you have any other questions.
And you are N-EGKB1.
Thank you for supporting FR24!
Is there anyway that with the new FR24 upgrade that I might not be feeding FR24 anymore? Is there a way of checking other then checking on individual flight on the FR24 screen? I haven't changed any settings with my BS or SBS1 Client?
Thanks
Terry
Hi Terry
There appears to be a problem with SBS1 Client feeds which I have previously reported.
But earlier you said "FR24 is showing my feed F-EGKB1 on some aircraft" "F" is not the same as "N".
Go back to FR24 Support and tell them to check if the "N" feeds are being recognised for Premium subs and mention that I have already reported this to Piotr.
Hi Anmer
Sorry I think I've confused things my feed has always been N-EGKB1, not sure where the F came from?
So I take it anyone using the SBS1 client feed has only a basic subscription right now?
I will get back to FR24 and pass on what you've said.
Is there a way I can bypass the client for now and get premier subscription with FR24 until the issue
with the client is fixed?
Thanks
Terry
Hi Terry,
I am having exactly the problem as yourself. Since the upgrade my subscription status shows as Basic even though I am 24/7 feeder via the MMS2 Network (EGGW1).
Despite several emails to FR24 in order to resolve the issue I have yet to receive an explanation or indeed a reply apart from an automated response stating I have been upgraded to Business (even though I haven't!).
Very poor!, I feel like withdrawing my data feed as a protest.
Harold Brown
Quote from: terrywadeairbus on March 30, 2016, 03:24:03 PM
So I take it anyone using the SBS1 client feed has only a basic subscription right now?
That may be the current situation. I reported it at the weekend but no one at FR24 has confirmed or otherwise.
Quote from: terrywadeairbus on March 30, 2016, 03:24:03 PM
Is there a way I can bypass the client for now and get premier subscription with FR24 until the issue
with the client is fixed?
You sure can, use any of the alternative feeding options that are available.
Quote from: Harold Brown on March 30, 2016, 03:25:53 PM
Hi Terry,
Very poor!, I feel like withdrawing my data feed as a protest.
That's your choice. But I don't think it will make much difference. MMS2 feeds are not as valuable to FR24 as they were in the beginning.
Success breeds...........
Thanks for the replies.
I've now made another error.
I thought it might be worth upgrading to a newer version of the FR24 feed. Now when I go
to FR24 it shows a yellow explanation mark saying a new software update is available, and I'm really not sure where to start to upgrade or get my old feed software back?
Thanks
Terry
You'll have to use the latest feed version.
MMS2:
http://forum.flightradar24.com/threads/10016-New-webpage-design-Bug-reports?p=77455&viewfull=1#post77455
Hi Anmer
I've downloaded the latest FR24 feed software from their website.
I assume the error message below is because the issue with the MMS Client issue.
When I went through the set up it ask me for port settings non of which were the same as the client
ones so I selected no to ports?
Thanks
Terry
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How are you connecting to your SBS - USB or Ethernet?
Hi Anmer
I'm connecting via a USB cable.
I'm now just using the local mode of the MMS Client and using my old FR24 feed program and my
FR24 subscription has changed to business membership!
I would still like to use the Client, so will that be possible when FR24 have sorted the issue with
N feeds? I'm now showing as T-EGKB35 and the N feed is showing as inactive.
Thanks for your help
Terry
Are you using the FR24 feeder with SBS1 Client Local Mode?
All Local Mode does is not send your data to FR24.
If your Premium account has changed, either the FR24 feed is now working or FR24 has fixed MMS2. I suspect it's the former.
You can revert to SBS1 Client if and when FR24 fixes the Premium subs.
Quote from: Anmer on March 30, 2016, 03:29:51 PM
Quote from: Harold Brown on March 30, 2016, 03:25:53 PM
Hi Terry,
Very poor!, I feel like withdrawing my data feed as a protest.
That's your choice. But I don't think it will make much difference. MMS2 feeds are not as valuable to FR24 as they were in the beginning.
Success breeds...........
if they are in the thoughts, this is so wrong ::) I hope the problem will be corrected as soon MMS2
but
it's a different privilege for me....
Hi Anmer
Your thoughts were right, see image below.
I'm now feeding using two feeds for some reason.
But looks like the MMS Client issue with FR24 might be fixed? I hope Harold and others are able to use FR24
again?
Thanks for your help again
Terry
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Hi Terry,
Good news that you have it sorted.
I've just logged in to FR24 and unfortunately my status still displays as Basic. Hopefully it will be fixed soon.
I apologize in advance if this is a naive question, but presumably when changing the MMS2 client configuration to local mode it will stop feeding data into the MMS2 Network as well as FR24?. I'm very pleased with MMS2, have been feeding since Sept 2012 with no issues whatsoever, and would like to continue doing so.
Harold
Hi Harold
Sorry to hear that your FR24 isn't working still. I've just connected my SBS1 Client & BS and my FR24 is receiving my feed.
I'm also one of the original SBS1 Client users and I'm also more then happy with it.
I believe if your client goes into local mode it stops feeding.
One further question please for Anmer. Does the SBS1 Client automatically feed to FR24 when your using it without any FR24 feed software?
Thanks
Terry
There's a detailed User Manual for SBS1 Client/MMS2 which explains Local Mode etc.
http://radarspotting.com/forum/index.php?action=tpmod;dl=item6
Everyone who joins the MMS2 sharing network formally states that he/she has read and understood the Manual ;)
Local Mode doesn't share data with anyone else.
And as stated in the Manual, if one is using SBS1 Client, unless it's set to Local Mode, your data will be uploaded to FR24. It has no way of knowing if you're also feeding FR24 by other means.
Thanks Anmer for your help.
Probably like Harold we read the client manual sometime ago, and I didn't realise it would cause offence asking a couple of questions about the client, that's what I thought the forum was about?
I will re read the manual later and make sure I remember every page of it.
Terry
Ditto, thanks Anmer.
My downloaded manual is dated April 2011, 5 years ago, which is probably when I last read it.
Incidentally Terry, sorry to go off topic but I like your Blog. I also remember your ACARS website from a few years ago.
Harold
Thanks Harold for the comment. My memory isn't the same as it use to be, probably just as well I retired from my ATC job at EGKK when I did , far too many manuals to read there for my liking :)
I received this email a short time ago from FR24, I hope you get yours up and running soon:
'We have found the issues because of which N feeders are having a problem and we will push the fix very soon. I apologize for the inconvenience. It will be fixed as soon as the fix is pushed'
Terry
That sounds very promising!.
Thanks Terry,
Harold
Quote from: terrywadeairbus on March 31, 2016, 09:26:14 AM
Probably like Harold we read the client manual sometime ago, and I didn't realise it would cause offence asking a couple of questions about the client, that's what I thought the forum was about?
You didn't cause offence. I wrote the manual to avoid having to answer the same questions over and over again. ;)
Finally a reply to my support ticket I wanted to hear...
Quote from: flightradar24 supportWe have figured out the reason why N feeds are not getting updated with Business subscription and the fix will be deployed soon.
It would appear the fix has been deployed.
I just logged into FR24 and my subscription status is now Business.
Harold
Also, just noticed the playback function is up and running.
Harold
Yes, it is fixed! However, no access to the Feeder Statistics. Can you confirm this is also not working for you as N-feed?
Presumably you mean here...
https://www.flightradar24.com/share-statistics
If so, then it's working as there are numerous N feeds showing in the list.
Harold
"N" feeds seem to be showing OK.
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No, I mean the personal statistics. There should be a link on the "Accounts" Page, where it says "Show statistics":
Here a picture from a friend feeding via fr24 software:
(http://puu.sh/o1P5M/7c819a6979.jpg)
Thanks, understood.
I'be posted this on the FR24 forum.
Thank you. I am already in touch with support. They sent me the direct link to my N-LOWW1 statistics. However, there it then says "Error loading data. Try to refresh the page."
Maybe they can fix this. As for my feed, the personal statistics never worked! Now it's a perfect time to change that :)
edit: N-issue fixed, however it seems, that no aircraft's source is a N-feed at flightradar...
edit2: Fr24 Support is getting in touch with Piotr about the statistics for N-feeder.
I think the problem is still ongoing and MMS client fr24
I did filtering over the world and never see the data of an "N".
I saw only as a farce :)
I'm adding filter "N" fr showing "T" :D I do not have such a feed :D
(http://i.hizliresim.com/Gzay1r.jpg) (http://hizliresim.com/Gzay1r)
This topic has bee discussed many times.
FR24 cannot show aircraft attributed to every feed, including "N". Filtering won't help find a feed if FR24 hasn't assigned one to a tracked flight.
Use your Premium account to confirm you're feeding and take advantage of the free Business one.
Quote from: Anmer on March 30, 2016, 03:19:06 PM
Hi Terry
There appears to be a problem with SBS1 Client feeds which I have previously reported.
But earlier you said "FR24 is showing my feed F-EGKB1 on some aircraft" "F" is not the same as "N".
Go back to FR24 Support and tell them to check if the "N" feeds are being recognised for Premium subs and mention that I have already reported this to Piotr.
What is a " N " feeder ?
Have been away from this forum for a long time.
Looks like FR24 hasn't learned any lessons.
http://forum.flightradar24.com/threads/10016-New-webpage-design-Bug-reports?p=85999&viewfull=1#post85999
My FR24 Premium webpage. Where have all the aircraft gone?
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From a FR24 Facebook post.
We have added some great features to the web version of Flightradar24 today.
See the new Multi-select view, Delay view, and updated airport data pages at https://www.flightradar24.com.
Quote from: Ian K on October 26, 2016, 12:42:52 PM
We have added some great features to the web version of Flightradar24 today.
But as soon as I login, I loose all the aircraft. Crazy.
Why don't they test it properly before release? It's basic stuff.
Turning off my FR24 feed until this is fixed.
No problems here
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Same here - working fine.
Tim
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Looks like the problem has been fixed.
But I wish they'd get rid of the left-hand, black panel on the Map View..
Yesterday, shortly after lunch time (UTC) Flightradar24 launched a newer version of the website with added features. Unfortunately after this release we've encountered a technical issue which has resulted in the below general issues:
* Aircraft icons not appearing for users who are logged in, however re-appearing when users choose to log-out
* General filtering issues, including filters not working at all
* Aircraft history loading slowly or not at all
Our developers are currently investigating these issues as a matter of priority and we hope to have them resolved ASAP!
Please accept our apology for any inconvenience this is causing you! Feel free to also email our support team at support@fr24.com
I use the `simple` version of FR24 but it looks nothing like the screenshot that Ian posted.Is this the paid for version and if so what are the costs?
regards-
G.B.
Quote from: Graham Bell on October 26, 2016, 04:46:23 PM
I use the `simple` version of FR24 but it looks nothing like the screenshot that Ian posted.Is this the paid for version and if so what are the costs?
I don't know what level FR24 Premium account Ian has but if one shares data, the
Business account is free. Otherwise it's US $49 a month!
https://www.flightradar24.com/premium/
And I've found out how to get rid of the black panel. The icon wasn't working this morning. Now it's fixed. ;D
Quote from: Anmer on October 26, 2016, 04:54:49 PM
And I've found out how to get rid of the black panel. The icon wasn't working this morning. Now it's fixed. ;D
Yes please Mike, if you wouldn't mind sharing your fix, that would be appreciated.
Tim
Sorry Tim, I meant to post this.
It's the Full Screen icon. Before the fix, it took me to the Subscription Plan page!
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Got it - thanks
Tim
Graham, Yes I share my data so I get the Business account which is free :)
Thanks for that Ian,what commitment does sharing data involve please?
Regards
G.B.
Quote from: Graham Bell on October 26, 2016, 08:03:22 PM
Thanks for that Ian,what commitment does sharing data involve please?
Feed for a few minutes and your free Business account is valid for the next 7 days. Then feed again for another 5 minutes and so on. ;)
But I feed 24x7.