AirNav announced some server maintenance last evening and reported it as complete around 02.00 UTC today.
However, it appears there are now major issues affecting network customers. As usual, no response from AirNav:
http://www.airnavsystems.com/forum/index.php?topic=7221.msg84971#msg84971
Just fired mine up and it's rubbish. Keeps showing as programme not responding.
Thanks for nothing Air Nav. ???
Thank you for FlightRadar24.com! :)
My guess is Andy Pandy messed up on his "server maintenance", Big Time.
But it's OK, Runway 31 is on the case.
http://www.airnavsystems.com/forum/index.php?topic=7221.msg84977#msg84977
I dread to think what it will be like when the "new project" goes live.
Looks like I was right:
"We've been working on some database optimization and the last release was deployed to the server 9 hours ago.
It happened that the routine that cleaned the database from timeout flights was failing thus old flights were still kept there. The problem is solved at this time.
Please accept our apologies for this problem - everything should be working OK now."
So why didn't anyone check if everything was OK after the deployment?
Leadership in Flight Tracking? Pull the other one. Totally hopeless "professionals".
http://www.airnavsystems.com/forum/index.php?topic=7221.msg84979#msg84979
Quote from: Anmer on October 14, 2012, 02:15:29 PM
Amateurs. Total amateurs.
Sorry Mike but I take that as a slight on us amateurs ;)
Quote from: viking9 on October 14, 2012, 03:07:08 PM
Quote from: Anmer on October 14, 2012, 02:15:29 PM
Amateurs. Total amateurs.
Sorry Mike but I take that as a slight on us amateurs ;)
Good point Tom. Have amended my post.
If and it is a big IF.
They ever get Mlat going, wich i doubt, who would run their server ?. As plane plotter crew spend hours a day making sure it runs correctly.
Come on airnav. Be brave an let us know who your staff are ?. From CEO to the programers if you dare.
That's always intriqued me. Who works for AirNav, full or part time and what duties do they perform?
At least we know the names of the guys at Kinetic, COAA, Flightradar24.com, Planefinder.net, Guenter et al.
But AirNav is a total mystery, except for the part-time CEO in his flying machine.
Airnav consists of Akbar Sherwani in London, Andre Brandao at large and a nameless geek in California who is responsible for the 3D side of things.
They like to give the impression that their HQ is in a fancy building in San Diego, it is in reality just an address of convenience with answering service.
World leaders in hoodwinking...............
They made a terrible mistake the day they started threatening me...............
QuoteCome on airnav. Be brave an let us know who your staff are ?. From CEO to the programers if you dare.
A very small list indeed.
I'm glad I bought an SBS-1eR not an ANRB, not being smug but wanting to thank those who offer good advice.
It was touch and go between the two when I was buying, but posts by leading members of this group on the 'old' forum helped me make the right decision at the time. AN certainly market (lie?) well.
This forum has certainly been a beacon of truth in an otherwise murky AirNav world, thanks chaps for keeping our eyes open and offering a truly independent view .
No product or company is perfect, but impartial information provided by experienced people with knowledge of the products and services is invaluable to both new and old users I feel.
Cheers,
Keef.
huh...
Isn't the 3D guy from Arizona area!
No, Calizona
Guys-------this has to be wrong------we all know Air Nav network is never down for more than 10 mins and if it longer then something is wrong with your computer. ;D ;D
Donnie
[Update about the AirNav Systems Server.]
AirNav Systems Twitter/Facebook post about 2 hour ago on January 5, 2013
We continue to improve AirNav Systems server system by adding some new redudant devices and faster processors....
https://twitter.com/RadarBox24/status/287792781081063424
&
We continue to improve AirNav Systems server system by adding some new redudant devices and faster processors.
Because of this we've again changed IP address for our main server which my cause connection problems to some users during the next 24 hours. We apologize for this fact.
The good news is that we are signficantly improving AirNav Systems infrastructure to enable further growth on our AirNav RadarBox network.
https://www.facebook.com/RadarBox24/posts/265180213610788
The phrase "Shooting from the hip" comes to mind.
I also noticed that the FAA feed is even more "delayed" than normal.
Just about sums it up.
As I posted before, AirNav needs its customer's goodwill for RadarBox24.com yet it continues to ignore them to focus on chasing new revenue. First ShipTrax and now RadarBox24.com, both, in my opinion, total flops.
"Unable to use 3D (again !!) even though the status on the AirNav website says online.
I would now like some information/ reassurance from AirNav Systems as to the future reliability of being able to use the 3D aspect of my aircraft monitoring setup. No 3D, no need of Radarbox, simple as that. Quite frankly, since before Christmas the service from AirNav Systems has not been what I would expect.
I am well aware of the reasons why these out outages have taken place. I have no interest in the web based offering being developed at the moment and as mentioned in a post from the RB24 forum:
Quote
RadarBox24.com and AirNav RadarBox (the hardware system) are completely different solutions.
It seems unfair that one product should impact on the other.
From an increasingly dissatisfied customer."
http://www.airnavsystems.com/forum/index.php?topic=7408.msg87734#msg87734
That's him banned for dissent then!
According to AirNav everything is working just fine. No apologies for the outage caused by it moving servers. But even when its most loyal member does as suggested, still no network! Omnishambles.
"Just to confirm the network server is online and working, if its not accessible from your location its due to the IP propogation. Try and flush your DNS or restart your machine and it should try and pick up the latest DNS entries your ISP has."
"Is anyone actually getting network traffic. I carried out a DNS flush yesterday and today and restart my machine each day and still no network here on the BT Internet around 30 hours after the change."
http://www.airnavsystems.com/forum/index.php?topic=7408.msg87760#msg87760
QuoteTry and flush your DNS or restart your machine and it should try and pick up the latest DNS entries your ISP has."
I haven't got a clue what this means. The only thing I'd like to flush is B****aos head down the toilet.
So much for plug and play!
Been there, done that, and still no network :(
Interesting point:
"Hi Development,
Just tried and received perfect ping responses for www.airnavsystems.com as 74.55.96.226. But no network here.
And please explain me one simple thing. As far as I see, RB24 works perfectly. So, our local machines know which server address they need to send their local traffic information to display on RB24. Why can't this server send full network information to our machines? Is it a different server?"
So AirNav is "gathering" data for RB24 to distribute free but is failing to deliver it to those RadarBox customers who are paying? Hmmmm.
http://www.airnavsystems.com/forum/index.php?topic=7408.msg87784#msg87784
Wont take long for the cash to dry up, people are getting really p***ed off with airnav.
They think that the customers are not PC savy, how wrong could they be. The link i provided earlier has been used numerous times to check the network. and they are now getting the rath of its customers
;D
As many RadarBox customers will be aware, the automatic alert feature has not been functioning since 5th January 2013.
That's 11 days ago and, quite understandably, some are asking for progress reports. Witness this recent exchange and the pathetic response from AirNav, the so called "Most Trusted Name in Flight Tracking" >:(
So, AirNav, when will this problem be fixed, once and for all?
"Its the same for me as well, I haven't had an alert since January 5th. It would be nice to get some sort of response from an AirNav employee as to what is going on specifically with the email alerts, since its the primary feature I use, being that I have a life away from my Nav box, and home desk. "
"We have stated that it is being investigated and we hope to have this rectified soon. There is no need to keep posting asking us the same question, as advised earlier we will post once we have rectified the issue. "
"Considering the money we all paid for the Hardware/Software package, the same money that goes into your pocket, I think that warrants us a bit of patience, candor, and some further explanation in regards to the issue on your part, AirNav Support.
We all know your "investigating the issue".. some details would be nice.. and an ETA other than "soon" might be in order as well. That might even get some people to stop asking the same questions...over and over. Just a thought.. "
http://www.airnavsystems.com/forum/index.php?topic=7408.msg88307#msg88307
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QuoteWe all know your "investigating the issue".. some details would be nice.. and an ETA other than "soon" might be in order as well. That might even get some people to stop asking the same questions...over and over. Just a thought.. "
Oh bless, this person must be new to Air Nav.
Good to see the ad being put to good use 8)
Quote from: Sun Worshipper on January 16, 2013, 03:18:43 PM
Good to see the ad being put to good use 8)
Now with the ASA.
OK, lots of reasons for the mess but still no ETA! And Brandao is a commercial pilot?
"There is no ETA as of yet as we are still trying to rectify the issue.
The technical issue: As you may recall we had issues with alerts, emails in the past with many not being sent. Some customers have setup there alerts to send emails as soon as new flight is picked up, in total with many RadarBoxes across the world such a large amount of alert emails being sent this puts extreme pressure on the server/mail server to cope with this load. Many ISPs then indentify us as spam mail server incorrectly. We had created a different way to handle this situation on our old server.
The new server we are using now, this needs to be redeveloped to handle the differences in the server setup. We are doing our best to get this changed and isn't a simple "flick the switch" job.
For the future the new software version will have an option to bypass our servers for mails and for the customer to use there own mail server."
Quote from: Sun Worshipper on January 16, 2013, 04:25:07 PM
Why don't W&S learn from past slappings?
Compared to Brandao, the ASA is a puppy. ;)
How to turn "No News" into "Good News" ;)
Remember, the RadarBox automatic alerts haven't been available since 5th January 2013.
"Good morning airnav support can we have a update how things are going
Are you making good progress have you a time frake when alerts will come back"
"We have good news: the server is much more stable at this time and we are gradually adding the final features.
We will keep you posted."
"Thank you."
Bless.
http://www.airnavsystems.com/forum/index.php?topic=7408.msg88554#msg88554
The nameless geek aka "RB24Dev" pin showing in Tucson,Arizona not California.
Quote from: Hamish McTorsk on October 14, 2012, 06:00:08 PM
Airnav consists of Akbar Sherwani in London, Andre Brandao at large and a nameless geek in California who is responsible for the 3D side of things.
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One has to hand it to AirNav. If it has to find an excuse, any excuse, it will always succeed.
"PM to support - still no response - This is starting to be a bit pathetic.
I am getting delayed info from the network despite having paid for real time. My account only expires in a weeks time. This added to the fact that we were without network coverage for a long period is starting to make me angry.
How do you get a response from support if they do not respond to emails or pm's?"
"Chris, we are really sorry for this delay.
Our support team member got sick 4 days ago and the rest of the team can't cope with the number of support tickets we had. We will back with an answer within the next 24 hours."
"Team". What team? And why so many support tickets?
Somehow I don't buy this excuse. But 10/10 for invention.
http://www.airnavsystems.com/forum/index.php?topic=7512.msg89816#msg89816
A family emergency and now 4 days sick, what do you think the next excuse will be for them not doing anything?
QuoteChris, we are really sorry for this delay.
Our support team member got sick 4 days ago and the rest of the team can't cope with the number of support tickets we had. We will back with an answer within the next 24 hours.
Just re-read this pile of rubbish. By the sounds of it, Air Nav customers are reporting their problems in droves, "can't cope with the number of support tickets we had". If Brandao spent less time lying to his customers and more time sorting out the problems with Radarbox, they wouldn't have a large number of support tickets.
Utter BS!
Second time in the last six months they have used that excuse of someone being sick and no being able to get work done. 8)
Quote from: Sun Worshipper on February 24, 2013, 07:23:52 PM
A family emergency and now 4 days sick, what do you think the next excuse will be for them not doing anything?
Aiyo ... 95 yrs old Grand mother got admitted to hospital to give birth, 105 yrs old grandfather just got married last weekend and enjoying his honeymoon and didn't show up for work.
More lies Birdie.
I doubt if any of the Air Nav crowd has the ability to father a child, let alone find anyone of the opposite sex to marry them!
Quote from: Sun Worshipper on March 11, 2013, 09:21:06 PM
More lies Birdie.
I doubt if any of the Air Nav crowd has the ability to father a child, let alone find anyone of the opposite sex to marry them!
Not exactly constructive critisism really.
Quote from: Sun Worshipper on March 11, 2013, 09:21:06 PM
More lies Birdie.
I doubt if any of the Air Nav crowd has the ability to father a child, let alone find anyone of the opposite sex to marry them!
Is there any point to this post..? are we here to ask about parenting opportunities? or wedding plans ? not what the majority of members (pardon the pun) are here for.
Mod deleted content, what's the matter with moderators the world over, it's black humour.
I despair at times.
Quote from: Sun Worshipper on March 12, 2013, 02:24:18 PM
Mod deleted content, what's the matter with moderators the world over, it's black humour.
I despair at times.
Sorry Sun Worshipper,
There is no humor.. black or any other colour in that post from my point of view..
OK, here's my view.
When I saw the post I thought "I can understand why some RadarBox customers get fed up with AirNav's undelivered claims and promises but what's the point in repeating the same things over and over again?"
I didn't delete or moderate the post as previous hints should be enough.
Clearly not everyone shares my view and Smudger is perfectly entitled to question the value of these posts.
So, in order to move on, can I suggest we stick to the message topic and only post relevant and newsworthy messages?