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Radarspotting

Mode-S Software => Basestation => Topic started by: Dave P on October 14, 2024, 01:47:36 PM

Title: SBS 1 Problem
Post by: Dave P on October 14, 2024, 01:47:36 PM
Hi All Have an sbs1 problem when connected to a Samsung Galaxy Book everything appears to be okay apart from not receiving data, no green light but red orange and 3/4 blues I have tried changing cables and lots of other things but do not seem able to rectify the problem. If anyone could help with some suggestions would be extremely grateful. Thanks in advance
Title: Re: SBS 1 Problem
Post by: Anmer on October 14, 2024, 01:54:10 PM
Welcome Dave.

What operating system does the Galaxy Book run?
Title: Re: SBS 1 Problem
Post by: Dave P on October 14, 2024, 02:21:43 PM
It is Windows 11 64 bit.
Title: Re: SBS 1 Problem
Post by: Anmer on October 14, 2024, 03:16:52 PM
Thanks.  Is BaseStation installed on the Galaxy and how are you connecting to the SBS-1?  USB or Ethernet cable?
Title: Re: SBS 1 Problem
Post by: Dave P on October 14, 2024, 05:38:58 PM
I am connected with USB
Title: Re: SBS 1 Problem
Post by: Dave P on October 14, 2024, 05:48:52 PM
Should the base station folder be in VirtualStore if so how would I get it there?
Title: Re: SBS 1 Problem
Post by: Anmer on October 14, 2024, 06:13:33 PM
Quote from: Dave P on October 14, 2024, 05:48:52 PMShould the base station folder be in VirtualStore if so how would I get it there?

It depends where you installed BaseStation.

Before I answer that in more detail, can you confirm that BaseStation launches OK and you can see aircraft on the map?
Title: Re: SBS 1 Problem
Post by: Dave P on October 14, 2024, 07:39:05 PM
It does not show anything on the map apart from my selections in the colours and things like that no aircraft at all.
Title: Re: SBS 1 Problem
Post by: Anmer on October 14, 2024, 07:48:01 PM
Thanks.

Did you install BaseStation on the Galaxy from a CD or did you copy files from elsewhere?

If you copied the files, what folder location did you copy them to?
Title: Re: SBS 1 Problem
Post by: Anmer on October 14, 2024, 08:01:38 PM
OK, I'm going offline for the rest of the evening.

Your issue is possibly missing USB drivers.  If you copied the files, rename the BaseStation.ini file to BaseStationOld.ini.  Relaunch BaseStation and it should go through the setup and testing phase.  This should also install the USB drivers.  If not, I'm more than happy to do a remote session with you and fix the problem, at a mutually convenient time.
Title: Re: SBS 1 Problem
Post by: Dave P on October 15, 2024, 07:59:13 AM
Hi

I done it from a cd
Title: Re: SBS 1 Problem
Post by: Dave P on October 15, 2024, 08:02:52 AM
Sorry but I am a bit old school and all this tech info I find a bit confusing.
Title: Re: SBS 1 Problem
Post by: Dave P on October 15, 2024, 08:24:39 AM
And I am happy for you to do a remote look.
Title: Re: SBS 1 Problem
Post by: Anmer on October 15, 2024, 08:30:45 AM
No worries, that's why we're here to help.

I've sent you an email.
Title: Re: SBS 1 Problem
Post by: Anmer on October 15, 2024, 03:26:00 PM
Just to close this thread.

Did a remote session and installed the latest BaseStation version form the CD file.  Also copied a recent copy of the FTD2xx.dll and ran BaseStation setup.  Swapping USB ports we eventually got the SBS-1 working with the new BaseStation install.
Title: Re: SBS 1 Problem
Post by: Dave P on October 16, 2024, 12:00:16 PM
Hi All
  I would like to thank everyone for there help, all up and running now special thanks to Mike who spent about 1.5 hours working on my computer and got it running he was outstanding.

Regards

Dave
Title: Re: SBS 1 Problem
Post by: Anmer on October 16, 2024, 12:02:25 PM
Thanks Dave.

I must be getting old, I used to be able to fix these issues within an hour  ???
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