Print Page - Time Out options-

Title: Time Out options-
Post by: Graham Bell on March 25, 2018, 11:54:06 AM

Currently I am using FR24 Simple what options are available to me to clear the "time out" screen?
Regards-
G.B.

Title: Re: Time Out options-
Post by: Anmer on March 25, 2018, 12:14:31 PM

Lost me there Graham.

Where's the "time out screen"?

Title: Re: Time Out options-
Post by: Graham Bell on March 25, 2018, 02:55:42 PM

Hello Mike- When I open FR 24 one gets the normal radar screen showing movements then after 30 minutes the screen changes to a message that it has been "Timed Out" to preserve bandwidth etc., refresh to obtain a further 30 minutes. Hope this clarifies my query.
Regards-
G.B.

Title: Re: Time Out options-
Post by: Keef on March 25, 2018, 05:32:08 PM

Hi Graham,

If you have a basic account it will timeout, there are details here https://www.flightradar24.com/premium/ (https://www.flightradar24.com/premium/)

If you feed data to FR24 they will upgrade you to a 'Business' account at no cost.

Cheers,

Keef.

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Title: Re: Time Out options-
Post by: Anmer on March 25, 2018, 06:11:33 PM

Thanks Graham.

I was travelling but Keef has provided the answer. Thanks Keef.

Title: Re: Time Out options-
Post by: Graham Bell on March 25, 2018, 09:30:25 PM

Thank you both for your valued responses
Regards
G.B.

Title: Re: Time Out options-
Post by: IanH on March 25, 2018, 10:25:05 PM

Possibly the alternative is to interact with the program by moving the view, etc. If there is no interaction, I think the program assumes that no one is viewing the output and hence times out.

If you upgrade by contibuting data, the problem goes away.

Title: Re: Time Out options-
Post by: Graham Bell on May 06, 2018, 10:57:11 AM

Further to my earlier posts on this subject in early April I paid FR24 a modest sum to subscribe to the Silver Package offered and received all that was promised,sadly as from yesterday,05/05/18,the app has reverted back to timing out after 30 minutes displaying the usual time out message though it remains advert free.
Can any kind person provide a link,e-mail or telephone number, for FR24 so as to enable me to take this matter further?
Many thanks.
Regards-
G.B.

Title: Re: Time Out options-
Post by: Anmer on May 06, 2018, 01:28:12 PM

https://www.flightradar24.com/contact-us

Did you pay an annual Silver subscription Graham and are you only accessing it from the one device?

And does your account still show as Silbver?

Title: Re: Time Out options-
Post by: Graham Bell on May 06, 2018, 02:09:58 PM

Thanks Mike-
1] Yes-Paid the annual fee of £8.70 (equates to $9.99)
2] Possibly I may have used my I Pad as well as my desktop, not certain on that.
3] How do I retrieve my account status please?
Regards-
G.B.

Title: Re: Time Out options-
Post by: Anmer on May 06, 2018, 02:24:18 PM

Quote from: Graham Bell on May 06, 2018, 02:09:58 PM
3] How do I retrieve my account status please?

Go to the FR24 website. Your account status should show top right, assuming you're logged in.

Title: Re: Time Out options-
Post by: Graham Bell on May 06, 2018, 03:06:09 PM

Yes Account status confirms Silver.
Regards-
G.B.

Latest- All now appears to be functioning as it should FR24 has chugged away quite happily since about 3 pm,it appeared to coincide with me logging in to check my account status.Could the two be connected?

Radarspotting

Mode-S Receivers => Flightradar24 Radarcape => Topic started by: Graham Bell on March 25, 2018, 11:54:06 AM