SBS-3 showing "not connected"

[karlsmoen]

Hello all!
Some recent trouble: Starting basestation app and showing not connected in app. But in front panel on SBS-3 it says- Session active.

Any ideas?

Best Regards,
Krister

[Anmer]

Welcome.

How do you connect to the SBS-3?

Ethernet cable or USB?

[karlsmoen]

Hi there and thanks!
I connect with USB. When i close the basestation app, the "active session" light stays on..

Krister,
Sweden

[Anmer]

Thanks for the reply.

Has anything changed recently?  Reinstall of BaseStation, new sqb file?

Does BaseStation launch OK?

Have you tried a different USB port and/or cable?

[karlsmoen]

Hello and thanks again!
Yes, I´ve done all that. I suspect something happened during humid conditions to the box. Maybe this is a case for Moonraker..

Best Regards,
Krister

[Anmer]

What about the antenna?  Do you have any blue lights?

[karlsmoen]

Yep, 3 blue lights.

Maybe something wrong with the basestation app. I will check more after my workday.

Thanks,
Krister

[Anmer]

Check the Basestation settings.  Is data source set to USB?

[karlsmoen]

Yes, USB is on. Everything has worked fine for almost a year until recently. I can´t get the SDR radio on it to open either..

I have "Team Viewer" installed if You wanna take a look? :-)

Thanks for Your help.
Krister

[karlsmoen]

... Or maybe I should try another software to see if it works?

Krister

[Anmer]

I have "Team Viewer" installed if You wanna take a look? :-)

I am happy to make a remote connection and take a look with you.

However Teamviewer has blocked my use of the free version and I cannot afford to pay for a licence.  The cheapest option is GBP £400 a year!

Instead I have RemotePC.

[Anmer]

Just had a thought.

Maybe the USB drivers have been overwritten by a recent Windows update?

In your BaseStation folder there should be a file:

CDM20814_Setup.exe

Close BaseStation.

In Windows Explorer, double click the file to run it.  Then try Basestation again.

What version of Windows are you using?

[s92driver]

I was just about to suggest the same solution   

Just to make absolutely certain:

Have the SBS plugged into a USB port
Open Device Manager (Use the "Type here to search" box on toolbar), if under USB controllers you are showing a couple of entries that start something like SBS-1 Beavis 3A with a yellow exclamation mark next to them then you can be certain that the FTDI drivers require re-installing.

So now:
Do NOT have Basestation running
Locate the CDM20814_Setup file in your active Basestation folder
Right click and Run as Administrator.

Launch Basestation - it should now work.


Steve