Ryanair's O'Leary to end 'abrupt culture'

[mhm]

Ryanair is to reform its "abrupt culture", chief executive Michael O'Leary says.

Speaking to shareholders at its annual general meeting, Mr O'Leary said: "We should try to eliminate things that unnecessarily" annoy customers.

Europe's biggest budget airline warned earlier this month that profits for the year may miss forecasts.
http://www.bbc.co.uk/news/business-24177834

[Anmer]

"We should try to eliminate things that unnecessarily" annoy customers. "

Guess what or who should be eliminated first?