Kinetic Support

[Chris-G0WTZ]

SBS support by Kinetic

As most of you know I try and respond to support issues quickly and the guys on this forum offer excellent support as well!
However there are now 4 forums and two yahoo groups which cover things basestation where I get asked for help regularly.

To help those that need help quickly if your chosen forum or group does not give you a solution on Kinetic related issues please either post on our forum  (http://www.kinetic.co.uk/forums/viewforum.php?f=27&sid=594cb5f5db9785733bfb3f0791d9d67e) or email support@kinetic.co.uk

I like to look at these forums when time permits but I look at the Kinetic Forum and support emails most days.

So please help me to help you by contacting me

Thanks

[jim_thewoodrows.org]

Hi Chris, I have attempted to sign up the fourm a couple of times, but I still cant log on.  I keep getting a message saying my username is inactive.

[Anmer]

I'm not sure what's happening about new members on the Kinetic Forum?  The newest member joined on 28th January 2012 so maybe the forum is now closed to new applications?

[Chris-G0WTZ]

If you have an issue just email me user name and I will look into it

Regards

[Anmer]

If you have an issue just email me user name and I will look into it

I assume:

support@kinetic.co.uk

[Chris-G0WTZ]

Yep that one works

[westerm]

I signed up, too.
My account is still inactive, too.
I send three emails to the support address within the last two weeks.
No one is ever answering from Kinetics.

So what can I do?

[Anmer]

So what can I do?

There's not much more you can do.  I'm surprised that your membership application hasn't been approved.  There have been two new Kinetic forum members joined in April so something's happening.

I've emailed Chris at Kinetic with a link to your post.  Maybe that will help?

[Chris-G0WTZ]

I am getting PM's sent to me and I do not have the resources to monitor the forums and read all the PM's so if you want me please email support@kinetic.co.uk and I will deal with it swiftly

Please do not be offended I do not respond to PM's on here and several other forums only emails and PM's on our own forum

Thanks

[Anmer]

I quite understand Chris.

To make things easier, members can opt to receive PMs either from:

1. All Members, except those on their Ignore List
2. Buddies and Administrators Only
3. Administrators Only

Additionally you can add members to your Ignore List.

These settings are in the member Profile->Modify Profile.

[Tracker]

What do customers do if they don't get any response from support@kinetic.co.uk?

Other than the automated email acknowledgment.

[Anmer]

What do customers do if they don't get any response from support@kinetic.co.uk?

Post a complaint on here.  No point sending Chris a PM as he's not going to read it.

I must admit I'm seeing a few posts here and elsewhere about emails to Kinetic support not being answered.  Maybe Chris will now have more time for support?

[westerm]

I wrote two or three mails to support@kinetic.co.uk,
I wrote a mail to info@ kinetic.co.uk and
I wrote a message on the kinetic website,
there is absoluteley nobody reacting!

Meanwhile I think this is offending, because I see people
from Kinetic reading this here, but they still think it is not nessecary to react! So this seems to be on purpose!

I bought a product from them and expect some kind of support. It is that easy.

[Anmer]

I'm surprised to hear these reports as Kinetic and Chris Taylor were always very good at responding to support requests.

Maybe write a letter and post it to the man who owns Kinetic:

Mr David Goodman
Kinetic Avionics Ltd
Elstree Aerodrome
Elstree
Borehamwood
Hertfordshire
WD6 3AW

[Chris-G0WTZ]

What do customers do if they don't get any response from support@kinetic.co.uk?

Other than the automated email acknowledgment.

There are a few options here
Check your spam
If I get a support email I answer normally within a couple of days so if you did not get a reply either your content was empty or I have not seen it
You can call me ++44(0) 208 343 0333
You can email info@kinetic.co.uk

Regards