Airline axes baggage handler, after Gatwick chaos

[mhm]

Leisure airline Monarch has terminated its contract with Swissport, one of the baggage-handling companies at Gatwick airport.

It follows chaotic scenes last weekend, when passengers were left waiting for up to three hours for luggage.

Gatwick said Swissport was failing to meet the airports service standards, which was "not good enough".

But Swissport said last weekend's problems were exceptional, and should not be repeated.
http://www.bbc.co.uk/news/business-28580439