What exactly have Air Nav done, post ST launch, to fix known bugs?

[Anmer]

If the rumours are to believed, the prices and concessions for RadarBox customers will not be received too well.

[Anmer]

Brave chap posting on the AirNav forum.

Members get banned for telling the truth over there.



[Attachment deleted by Admin to save file space]

[Anmer]

Another brave chap asking pointed questions:

"Beginning of September has been and gone.  We are now into mid September and we'll be in October in about 2 weeks.  Still no news on the project that was "90%" complete on  August 11, 2012.  I, like many other users are losing patience by all the hot air and false statements being announced.  How about being honest and realistic.  Is this too much to ask by paying customers.

If I were to say to my customers your computer will be fixed by this date (I'm in IT tech support) and it didn't happen and kept giving false promises, there would be an investigation within the company I work for and I would be suspended with no pay and possibly out of the door."

Only to receive more meaningless waffle:

"As we stated in the previous post in this thread with an update (we mentioned it would be released around Mid Sep) we are very close to release now. This isn't hot air or lies, there has already been details of this project released through other means that some customers are aware off, there have also been images etc.. leaked of this project so the project is not hot air at all. We are just making sure the project is fully ready.

We have in the past released projects/software etc.. on exact release dates and then had complaints that there were bugs issues. We have learnt from that and now only release when we are happy as well as the testers give the thumbs up. If this leads to a delay then we believe that is better than releasing to early. In this case the project has no pre-orders or anything as such so your last paragraph doesn't apply. "

Stand back everyone when this "project" arrives and it turns out not to be an update for the RadarBox software. 

http://www.airnavsystems.com/forum/index.php?topic=7103.msg84132#msg84132

[Anmer]

A very well presented post by ACW367 on the AirNav forum which clearly seperates the issue of no RadarBox updates and the "new project" which is unlikely to be of much interest to RadarBox customers:

"Airnav Support
This thread has become very confused as it appears forum members are talking about one thing directly related to fixing the existing radarbox product, while Airnav are largely talking about another new product in their range which has no bearing on the radarbox product.  Therefore I feel you need to fully edit this thread to remove the information on that other product out of this hijacked thread.  The replys that discuss that other product could then be moved to form a thread in the correct forum area.
http://www.airnavsystems.com/forum/index.php?board=19.0

The Original poster talks about the needed fixes to Radarbox and it is right that this remains the focus of this thread in this forum.

    It's seems a long time ago now since we using ANRB had any progress going forward .There is a great deal to choose from out in the world today and the development  of the products and their ability to process data is on going almost at a weekly pace.
    ANRB is a quality product but we seem to be being left behind,just my opinion and i'm sure ANRB development personal are on with it as I speak.

The most succint replies from Airnav on this Radarbox releted topic are these two, and they should form the core basis for discussion on this thread moving forward:

    We have been reading each post and while our hands are tied regarding announcing timelines we do apologise to those customers who have been disappointed with our efforts.

    We have had a master plan which has been affected by various items over the last few years such as ShipTrax delays and others which have caused this situation and we can only profusely apologise.

    While its easy to be an armchair businessman the reality is sometimes decisions which are made don't always work out correctly and delays occur. We had planned to have a new major version of RadarBox released earlier this year however due to delays which are not in our control this hasn't been possible. In fact the update given to the Singapore customer contained much of the updated code which rectified majority of issues on the bug pages.

    We will be looking at whether an updated version can be released soon as beta or whether it will be worth making sure all the issues noted have been rectified before releasing a major version update.

    We are however 100% involved in providing a product which is unmatched in terms of features and reputation. Lets however put a few items into perspective, RadarBox is still unrivalled in many features which work straight out the box. We do still have thousands of customers who are very happy with there RadarBoxes across the world and we do have many special features and projects upcoming.

    While the market has changed in the last few years we are still fully behind supporting RadarBox and its customers and of course developing it further. We do value your feedback and comments and we hope you continue to be stay with us and be pleasantly surprised with new projects and updates.

    All,

    While we have been quiet recently we have sat back and been reading and listening to customers here as well the comments sent directly to us and we have spent the week trying to rethink our priorities and devise a plan.

    Firstly a background to the situation, RadarBox is advanced software and has gone through evolutions from version 1 back in 2007 through various updates and many features being added at each stage.  RadarBox has been the 1st in many features which till this day are not done by any competitors.

    AirNav Systems setup this forum back in 2007 with the launch of RadarBox expanding the product through new features from customers requests and to create a community. We have been an on hand support team ever since to help new customers and old.

    Through this community the Database Team and customers like Rod and Tarbat have put a special and amazing effort to expand the product and help customers. We cannot thank them enough for their efforts.

    Over the last few years we have continued to support RadarBox by introducing the Real time network, Route look up advancements and creating the system for the Database Team. The efforts of the development team were however delayed by ShipTrax and once complete we have moved on to creating a new top down version of RadarBox for the future however like any projects we have faced some unforeseen delays.

    The Plan Forward:

    After listening to customers this week, we have decided that the development team due to the delays on the new top down version will go back to Version 4 code and rectify the major bugs and issues that customers are facing. (This will delay the RadarBox related projects we mentioned only) We are putting plans in place to get this setup and contacting customers who have had certain issues to work through them with us (we do have certain details of these provided). We hope to then achieve a beta version soon to all customers (we obviously cannot give a date but we will be working on get this out as soon as possible).

    We understand the frustration from customers regarding some of the issues and we will putting our full efforts behind this to rectify Version 4 before moving back on to the new version. We do apologise profusely for the delays however we hope to be able to bring the beta and other new developments as soon as possible to the public.

    The importance of this forum is key to the RadarBox project and we have thank everyone for their efforts on this forum in helping customers but also your opinions and requests which help the community and strive for us to push for a better product.

However the following replies surely do not relate to the request of the Original poster for details of progress on updating radarboxes software and/or providing radarbox bug fixes.  These instead refer to the September release of the (leaked) non-radarbox product.  Therefore discussion surrounding these replies should be completely removed from the Radarbox sub-section of the forum and should be split into a thread on the correct Radarbox24 forum area,

http://www.airnavsystems.com/forum/index.php?topic=7103.msg82951#msg82951
http://www.airnavsystems.com/forum/index.php?topic=7103.msg83684#msg83684
http://www.airnavsystems.com/forum/index.php?topic=7103.msg83782#msg83782
http://www.airnavsystems.com/forum/index.php?topic=7103.msg84132#msg84132
http://www.airnavsystems.com/forum/index.php?topic=7103.msg84141#msg84141

This thread can get back on topic of when us dedicated radarbox users will stop witnessing other products released to the Airnav product line and enable us to seek from Airnav any explanation of when they plan to release anything that relates to Radarbox software as they undertook to do on 29 July."

http://www.airnavsystems.com/forum/index.php?topic=7103.msg84147#msg84147

[Anmer]

And AirNav's latest announcement after having been "rumbled" 

"Basic Details as of Sept 2012:

RadarBox 4.04 - Development currently underway and this is Priority. There is no expected timeline yet but we understand that is priority and work is being done as fast as possible to rectify the majors bugs and updates that are needed.

RadarBox 5..   - Development is continuing on this but being held but the majority of developers working on 4.04.

Other RadarBox Related Projects:

1st of which will be released this month. Details should be announced soon. "

As usual, it's all in the detail:

1. How many programmers are working on RadarBox 4.04 and what is the scope of the work (estimated man-days - total and still to deliver)?

2. How many programmers are working on RadarBox 5 what is the scope of the work (estimated man-days - total and still to deliver)?

3. How many programmers are working on the "related" project and what is the scope of the work (estimated man-days - total and still to deliver)?

And how is "development continuing on this but being held"?  Seems like a contradiction
to me?

My guess is the resources are skewed towards the "related" project as AirNav thinks it will be a nice little earner whereas there's no revenue mileage in a RadarBox software release.  But maybe I've got that wrong.  Mind you, it will be three years since the last one in December.

I'd post this on the AirNav forum but I'm still banned.

http://www.airnavsystems.com/forum/index.php?topic=7206.msg84156#msg84156

[Sun Worshipper]

While its easy to be an armchair businessman

And Brandao should know.  At last, some words of truth from Air Nav!

[mhm]

I cant believe that on other forums, people are still on about buying one of these boxes.

I keep sending them here to read about airnav, before wasting money.

[Sun Worshipper]

Looking forward to Monday? I am.

Irrespective of whether it was early September of mid September (depending on which post you read or misread!)  Monday will once again reinforce that Air Nav have lied yet again. 

I can't believe one man can be so stupid, maybe he should take up undertaking coz he's buried himself so many times, it's sad

[Anmer]

Been to the Ham Fest in Newark today.  The W&S stand had loads of unsold ShipTrax and AirNav boxes.

LAM Communications was selling the SBS-3 for £459 and as someone remarked, "A snip" compared to the RadarBox at £499".

[Brian]

I see... Still showing 1 USB connected ShipTrax running on the network page!
http://www.airnavsystems.com/ShipTrax/network.php


[Attachment deleted by Admin to save file space]

[Anmer]

If RadarBox24.com is as successful as ShipTrax, there'll be no money left to release a new version of RadarBox.

[Sun Worshipper]

If RadarBox24.com is as successful as ShipTrax, there'll be no money left to release a new version of RadarBox.

Brandao, the Ratner of the virtual radar world.

[Anmer]

Latest update from AirNav, released in response to continued customer pressure:

"As mentioned we did at various time in that thread and others threads well before the thread was locked explain it was not to do with the Version 4.04 or version 5.

We have also said more than once that the development team for the RadarBox project does NOT affect any development with Version 4.04 or 5. This has been explained in depth that they do no correlate to each other, they are different development streams.

We are doing our best to release each of the development tasks we have as soon as possible. We have explained in detail a change in tactic in the 1st post of this thread."

http://www.airnavsystems.com/forum/index.php?topic=7206.msg84563#msg84563

I must admit to being confused whenever I read such announcements.

One minute ShipTrax is to blame for the delay in the RadarBox software update, then it's the "new project".  Now everything is being developed in parallel.  I'm not sure who to believe, which makes it all the more confusing as it's the same source - AirNav.

And it seems I'm not the only one who has no faith in these announcements:

"More double talk and bulls..t from  air nav, you told us 6 weeks ago that the bug and fixes for 4.04 where 90% complete and was in finial  beta testing at the time. Now as always the story changes and we get the BS story about what happening. I don't know how you stay in business and i'm tired of waiting on your fixes. My radar box is being shut off from this point forward. And yes you can go ahead and BAN me  from the forum has you stated in your e mail. I don't give a s..t about you or your company. "

http://www.airnavsystems.com/forum/index.php?topic=7206.msg84570#msg84570

[Sun Worshipper]

I'm not sure who to believe

Witty parody, NOT!

Brandao is a horizontal container and anyone who thinks differently is either a fool.........or a fool!

Mod edit of some words as I get complaints.

[Anmer]

I couldn't have expressed it better myself:

"In a nutshell then .... so after all these discussions, with people venting their frustrations, am I right in thinking that we are right back where we started, with no update / fix to the software, and no idea when there will be one ? !!!!"

http://www.airnavsystems.com/forum/index.php?topic=7206.msg84611#msg84611