AirNav Picture Download Not Working

[Anmer]

Following posts from RadarBox customers, AirNav has just acknowledged that the aircraft picture download isn't working:

http://www.airnavsystems.com/forum/index.php?topic=7070.msg81500#msg81500

[gwilliums]

The link is not working! skullduggery?

[Anmer]

The link is not working! skullduggery?

It's not the link that's not working, it's the AirNav forum (and website) 

[Bethsalem]

I was just commenting to myself that the Airnav server's been pretty reliable this past week and then no picture downloads

[mhm]

Maybe he hasnt paid for the service

[Bethsalem]

Or somebody forgot to feed the treadmill mice

[Bethsalem]

24 hrs later and still no fix

[Anmer]

24 hrs later and still no fix

Not too easy from 36,000 feet.  No update for customers either.

[romdouk]

?

[Anmer]

I guess customers just want it to work or, failing that, a more recent update on progress.

Typically AirNav goes into stealth mode when there are problems.

[Anmer]

Posted today on the AirNav forum:

"can anyone here email when the photo download works again?
Thanks"

Needless to say, no response from AirNav. 

[Anmer]

Six hours later, another platitudinous response from AirNav:

"We are aware of this and trying to get this rectified asp. "

That's over 4 days since the problem was first reported.

I'm using Flight Display here and it's showing images from Airliners.net OK so I assume the problem is at AirNav's end.

[Anmer]

A week later and AirNav customers live in hope and in reply to a question about the photo download still not working:

"Don't worry - we're all having the same problem ;-)

I'm sure AirNav will tell us when they've fixed it."

Better still, AirNav should tell us why it hasn't fixed it? 

http://www.airnavsystems.com/forum/index.php?topic=7092.msg81721#msg81721

[Sun Worshipper]

Better still, AirNav should tell us why it hasn't fixed it?

Yeah but if they gave you a reason, would you believe it?

[Bethsalem]

I think that people who've paid for a network subscription at least deserve an answer as to WHY the photo download isn't working, and an EXPLANATION why it still is unfixed after a week.

Maybe if they start asking for a refund on their subscription, AirNav might get off their backsides and take this problem seriously?