AirNav Network - Major Issues

[Anmer]

The phrase "Shooting from the hip" comes to mind.

I also noticed that the FAA feed is even more "delayed" than normal.

[Anmer]

Just about sums it up.

As I posted before, AirNav needs its customer's goodwill for RadarBox24.com yet it continues to ignore them to focus on chasing new revenue.  First ShipTrax and now RadarBox24.com, both, in my opinion, total flops.

"Unable to use 3D (again !!) even though the status on the AirNav website says online.

I would now like some information/ reassurance from AirNav Systems as to the future reliability  of being able to use the 3D aspect of my aircraft monitoring setup. No 3D, no need of Radarbox, simple as that. Quite frankly, since before Christmas the service from AirNav Systems has not been what I would expect.

I am well aware of the reasons why these out outages have taken place. I have no interest in the web based offering being developed at the moment and as mentioned in a post from the RB24 forum:

RadarBox24.com and AirNav RadarBox (the hardware system) are completely different solutions.

It seems unfair that one product should impact on the other.

From an increasingly dissatisfied customer."

http://www.airnavsystems.com/forum/index.php?topic=7408.msg87734#msg87734

[Sun Worshipper]

That's him banned for dissent then!

[Anmer]

According to AirNav everything is working just fine.  No apologies for the outage caused by it moving servers.  But even when its most loyal member does as suggested, still no network!  Omnishambles.

"Just to confirm the network server is online and working, if its not accessible from your location its due to the IP propogation. Try and flush your DNS or restart your machine and it should try and pick up the latest DNS entries your ISP has."

"Is anyone actually getting network traffic.  I carried out a DNS flush yesterday and today and restart my machine each day and still no network here on the BT Internet around 30 hours after the change."

http://www.airnavsystems.com/forum/index.php?topic=7408.msg87760#msg87760

[Sun Worshipper]

Try and flush your DNS or restart your machine and it should try and pick up the latest DNS entries your ISP has."

I haven't got a clue what this means.  The only thing I'd like to flush is B****aos head down the toilet.

So much for plug and play!

[Donnie Head]

Been there, done that,  and still no network

[Anmer]

Interesting point:

"Hi Development,

Just tried and received perfect ping responses for www.airnavsystems.com as 74.55.96.226. But no network here.

And please explain me one simple thing. As far as I see, RB24 works perfectly. So, our local machines know which server address they need to send their local traffic information to display on RB24. Why can't this server send full network information to our machines?  Is it a different server?"

So AirNav is "gathering" data for RB24 to distribute free but is failing to deliver it to those RadarBox customers who are paying?  Hmmmm.

http://www.airnavsystems.com/forum/index.php?topic=7408.msg87784#msg87784

[mhm]

Wont take long for the cash to dry up, people are getting really p***ed off with airnav.
They think that the customers are not PC savy, how wrong could they be. The link i provided earlier has been used numerous times to check the network. and they are now getting the rath of its customers

[Anmer]

As many RadarBox customers will be aware, the automatic alert feature has not been functioning since 5th January 2013.

That's 11 days ago and, quite understandably, some are asking for progress reports.  Witness this recent exchange and the pathetic response from AirNav, the so called "Most Trusted Name in Flight Tracking" 

So, AirNav, when will this problem be fixed, once and for all?

"Its the same for me as well, I haven't had an alert since January 5th.  It would be nice to get some sort of response from an AirNav employee as to what is going on specifically with the email alerts, since its the primary feature I use, being that I have a life away from my Nav box, and home desk. "

"We have stated that it is being investigated and we hope to have this rectified soon. There is no need to keep posting asking us the same question, as advised earlier we will post once we have rectified the issue. "

"Considering the money we all paid for the Hardware/Software package, the same money that goes into your pocket, I think that warrants us a bit of patience, candor, and some further explanation in regards to the issue on your part, AirNav Support.

We all know your "investigating the issue".. some details would be nice.. and an ETA other than "soon" might be in order as well. That might even get some people to stop asking the same questions...over and over. Just a thought.. "

http://www.airnavsystems.com/forum/index.php?topic=7408.msg88307#msg88307

[Attachment deleted by Admin to save file space]

[Sun Worshipper]

We all know your "investigating the issue".. some details would be nice.. and an ETA other than "soon" might be in order as well. That might even get some people to stop asking the same questions...over and over. Just a thought.. "

Oh bless, this person must be new to Air Nav.

Good to see the ad being put to good use

[Anmer]

Good to see the ad being put to good use

Now with the ASA.

[Anmer]

OK, lots of reasons for the mess but still no ETA!  And Brandao is a commercial pilot?



"There is no ETA as of yet as we are still trying to rectify the issue.

The technical issue: As you may recall we had issues with alerts, emails in the past with many not being sent. Some customers have setup there alerts to send emails as soon as new flight is picked up, in total with many RadarBoxes across the world such a large amount of alert emails being sent this puts extreme pressure on the server/mail server to cope with this load. Many ISPs then indentify us as spam mail server incorrectly. We had created a different way to handle this situation on our old server.

The new server we are using now, this needs to be redeveloped to handle the differences in the server setup. We are doing our best to get this changed and isn't a simple "flick the switch" job.

For the future the new software version will have an option to bypass our servers for mails and for the customer to use there own mail server."

[Sun Worshipper]

Good to see the ad being put to good use

Now with the ASA.

Why don't W&S learn from past slappings?

[Anmer]

Why don't W&S learn from past slappings?

Compared to Brandao, the ASA is a puppy. 

[Anmer]

How to turn "No News" into "Good News" 

Remember, the RadarBox automatic alerts haven't been available since 5th January 2013.

"Good morning airnav support can we have a update how things are going
Are you making good progress have you a time frake when alerts will come back"

"We have good news: the server is much more stable at this time and we are gradually adding the final features.
We will keep you posted."

"Thank you."

Bless.

http://www.airnavsystems.com/forum/index.php?topic=7408.msg88554#msg88554