AirNav Alerts Problem

[Anmer]

Customers are reporting long delays in receiving email alerts which Airnav is still investigating 2 days after it was first reported.

All alerts have to go via the AirNav server and this has been highlighted many times as a potential issue.  But still nothing has been changed.

http://www.airnavsystems.com/forum/index.php?topic=6837.msg77363#msg77363

[Brian]

correct

It's still not fixed...  almost going on a week now....  :-(
Received Alerts from Saturday on Monday

Looking on the Mode-S Group. Sunday log showing up on Tuesday...
http://groups.yahoo.com/group/Mode_S/messages

[Anmer]

Surely this must be a relatively easy problem to replicate and fix?

"I have the same problem with ANRB alert and reporting email delay for 5 days."

http://www.airnavsystems.com/forum/index.php?topic=6837.msg77453#msg77453

Better still, change the methodology as has been proposed so many times. 

[Anmer]

Nearly a week later and still no fix or update from AirNav? 

"The same situation here for sevaral days.
Also i use to receive several radarbox log emails from peolpe os radarbox yahoogroups ...
Several days not receiving one.... So it seems it is a general problem ..?"

[Anmer]

Latest update from AirNav.   Drastic action being taken but no change to the process which in itself is flawed!:

"We are today upgrading our email server and outsourcing it to a different company.
This requires a few changes which may take up to 48 hours to propagate over the internet.
So this means that we will still experience some instability during the next 2/3 days and after that problem fully corrected."

http://www.airnavsystems.com/forum/index.php?topic=6837.msg77597#msg77597

[Jamie]

Beats me why the alerts are forced to go through the Airnav servers,  it implies that Airnav have something to gain from the messages,  it would be so easy to let users choose their own path thereby eliminating the problem.

[Anmer]

I agree, the process is flawed.  So why not change it?  Does AirNav gain someting by leaving it as it is (or isn't)?  Is it harvesting email addresses?

[Sun Worshipper]

I agree, the process is flawed.  So why not change it?  Does AirNav gain someting by leaving it as it is (or isn't)?  Is it harvesting email addresses?

Tut tut, surely they wouldn't be doing this!

[Anmer]

AirNav has reported this problem has been fixed:

"This problem should now be corrected. Please send us your feedback to confirm everything is working as it should as your feedback is always extremelly helpful."

But a more recent post is still reporting no alerts!

http://www.airnavsystems.com/forum/index.php?topic=6837.msg77633#msg77633

[Anmer]

Looks like this has finally been fixed with customer feedback suggesting alerts and logs are now being received:

We are still evaluating this and if the solution we found is totally stable. In the meanwhile any feedback from you is always welcome.

Still don't understand why AirNav persists in sending these via its own server?

http://www.airnavsystems.com/forum/index.php?topic=6837.msg77712#msg77712

[Hamish McTorsk]

Still don't understand why AirNav persists in sending these via its own server?

A certain Orwellian novel springs to mind.

[Sun Worshipper]

Still don't understand why AirNav persists in sending these via its own server?

A certain Orwellian novel springs to mind.

Well, Air Nav towers reminds me of Animal Farm, that's for sure.

[Anmer]

Looks like the "fix" was a bit premature!

We are still working on this issue.

http://www.airnavsystems.com/forum/index.php?topic=6837.msg77736#msg77736

[Brian]

[If I have this correct]

The old Alerts was sent from  theplanet.com (Softlayer.com) web hosting server for AirNavSystems.com
New alerts being sent from Google.com email server.  After your alerts/log is passed thru via the html server part at AirNavSystems.com. (mail.airnavsystems.com now takes you to this Google page.
"Welcome to your email for AirNav Systems, powered by Google, where email is more intuitive, efficient and useful. "

OLD WAY>    Received: from airnavsystems.com (mail.airnavsystems.com [74.55.96.226])
NEW WAY>   Received: from mail-vb0-f66.google.com (mail-vb0-f66.google.com [209.85.212.66])

aka
Your RadarBox computer > AirNavSystem.com HTML server > Google Email Server > RadarBox Customer Email Inbox.

[Sun Worshipper]

Blimey, no wonder things take days to get to you!