AirNav Alerts Problem

[Anmer]

Reassuring post from AirNav.  I wish I could have got away with that when I was responsible for running an IT department!

"Let's wait 24 hours to see how this feature is working."

[Anmer]

Latest attempt:

"We have installed a brand new Mail server on the airnavsystems.com machine and uninstalled the previous mail server which was the responsible for all this lack of stability. Waiting for your feedback."

But initial reports suggest this isn't working.

http://www.airnavsystems.com/forum/index.php?topic=6837.msg78578#msg78578

[Anmer]

And yet another excuse:

"We have a minor issue with the new software and we are waiting for the company's support to clarify it. Once it is done this issue will be totally solved. We will post on the forum once that happens."

"Once it is done this issue will be totally solved"

Now how often have we heard that before?

[Anmer]

I can't be 100% sure if the problem has been solved?

But today I was able to get a reactivation link from the AirNav forum which has not been possible for three weeks.

[Anmer]

Looks like the problem persists for some:

"Good morning airnav systems no alerts comimg through again"

"Auto-Log failed today (UTC+2).  Manual sending failed at 6:20am CEST."

"Auto-Log worked today. Received at 2:00am CEST / 0:00 UTC.

Manual Sending failed at 6:30am CEST / 4:30amUTC"

Back to the drawing board (again)?

[Anmer]

"We need 3 volunteers to help us in finding what's wrong with the current solution we've deployed on our server.
Please send us a PM if you are interested."

Roughly translated:

"We haven't got a clue.  Can anyone else help" 

http://www.airnavsystems.com/forum/index.php?topic=6837.msg78720#msg78720

[Anmer]

All the more reason for changing the process and let AirNav customers send alerts direct via their own ISP and not via AirNav's server!

Remove the weakest link.

"We have been working on our server email setup today and there is no reason for email messages not to be sent.
To keep all this organized we would ask every user with email sending problems to contact us directly as it could be related to local user settings.

We need to have:
- Your RadarBox software version;
- Your RadarBox login / user id;
- The contents of the "Recipients" field on your MyLog window;
- If alerts never work or if they work only sometimes (inconsistency in sending data);

Please contact us by email at support@airnavsystems.com or by sending a PM to me."

http://www.airnavsystems.com/forum/index.php?topic=6837.msg78730#msg78730

[Sun Worshipper]

We need to have:
- Your RadarBox software version;
- Your RadarBox login / user id;
- The contents of the "Recipients" field on your MyLog window;
- If alerts never work or if they work only sometimes (inconsistency in sending data);

Please contact us by email at support@airnavsystems.com or by sending a PM to me."

and, more importantly, your bank details including account number and sort code. Our third party Nigerian colleagues will then look into the problems you are encountering. 

[Anmer]

The RadarBox user's local setup could be causing problems.  If this exercise proves that to be the case, the next RadarBox software release should send alerts direct.

Then Airnav can genuinely blame someone else.

[Anmer]

AirNav:

"We have been working on our server email setup today and there is no reason for email messages not to be sent."

Customer responses:

Same here very little alerts nothing since 11.00 today



no daily report emails and little alerts.



Same problem here, last received alert at 9:57UTC.



I can confirm, that the last Alert that came through was at 10:30UTC (12:30CEST). Further 3 Alerts occurred but weren't received. Same counts for manual LOG sending.



I'm affraid the alerts are down
Worked from 6am uk time to 12
Nothing since then

[Anmer]

Latest report:

"We have located a problem in the Mail Server Software we've been using and we are in contact with the company that developed it to find out a solution. Again our apologies for all these troubles. Rest assured we are doing our best to finally correct this situation."

This after the previous one that stated:

"....We have been working on our server email setup today and there is no reason for email messages not to be sent."

I won't be asking AirNav to organise a brewery tour!

[BigRed]

This is quite funny to watch Mike!!!

How can anyone take these guys seriously??

[Sun Worshipper]

This is quite funny to watch Mike!!!

How can anyone take these guys seriously??

It would be hilarious if it wasn't so sad. With every post about this, Air Nav is eroding any customer confidence that may be left.  Their competitors must be wetting themselves laughing.

I can't wait for the next laughable excuse, I'll bet they are praying for the North Koreans to launch their missile, they haven't used that excuse yet.

[BigRed]

I love the commment N-Korea and the launching of Missiles!!!!   

With all this stuff going on and the whole giving away of radarboxes seriously is pointing acts of desperation???

CAM

[Anmer]

Latest AirNav update:

"At this time we have installed a new Mail Server Application our server. Let's wait to see how it performs.
Your feedback is always appreciated."