AirNav Alerts Problem

[Anmer]

Latest news!

We do confirm that we are still having problems with this feature and we continue to work on it to fin a definitive solution. We will keep you informed.

I can't imagine "amateurish Bev" (to quote AirNav) at the COAA taking this long to fix what should be a simple problem? 

http://www.airnavsystems.com/forum/index.php?topic=6837.msg77761#msg77761

[Anmer]

One would think that AirNav would be fully aware of the "traffic" volume and would make sure the servers could cope.  Better still, redesign the process as others have been suggesting for years!

Never mind.  Blame the customers rather than accept responsibility. 

Alerts are still being fine tuned at the moment, we have moved our mail servers. You won't believe the amount alert emails, reports etc.. thats gets generated by RadarBoxes each day, infact soo many that mail servers cannot cope.

http://www.airnavsystems.com/forum/index.php?topic=6857.msg77876#msg77876

[Anmer]

Latest update from AirNav:

We are now processing emails using a third party email server. Things seem to be getting better still not working at 100%. We have one programmer working on this and at this time we are checking how the current solution performs.

I still think AirNav should change the RadarBox software and let customers send alerts via their own ISPs.  Or there has to be a "hidden" beneficial reason for AirNav to put itself and its customers through all this?

http://www.airnavsystems.com/forum/index.php?topic=6837.msg77892#msg77892

[Anmer]

Nearly three weeks later, this issue still doesn't appear to be fixed?

"Air Nav may we have an update on this problem. Not only am I not receiving squawk alerts, auto logs to the Mode S group is not  being forwarded by the third party server."

And at the same time the owner of an "independent" forum is praising AirNav's "logic" and technical prowess! 

http://www.airnavsystems.com/forum/index.php?topic=6837.msg78023#msg78023

[Anmer]

Still no resolution to this alert problem:

"Air Nav-------may we please have an update on the e mail status. I have not received and alert in 48 hours and my auto report is not being process"

If anyone still believes there'll soon be a new RadarBox release, maybe don't hold your breath?

This alert problem should have been fixed within days of it first being reported nearly 4 weeks ago.  In my view, this is dreadful customer service.

http://www.airnavsystems.com/forum/index.php?topic=6837.msg78321#msg78321

[Anmer]

No self-respecting IT company would offer up such feeble excuses.  This should have been fixed weeks ago.

"This is still being worked on, we are hoping for a resolution asp (sic).

As you know we moved mail servers which had further capacity combat the issues we were seeing beforehand but it seems these can't handle the load either. We are looking at ways to handle the load better."

Has AirNav not heard of "contingency and demand planning"?

http://www.airnavsystems.com/forum/index.php?topic=6837.msg78324#msg78324

[Sun Worshipper]

Air Nav are not, and never have been, pro-active.  They are always reactive when it comes to problems which is why they will always be considered a minor league company.

[Anmer]

Hopefully this and other email related problems have been solved:

"This situation should now be 100% solved.
Our apologies for the delay in developing a solution for which involved our ISP.
Email alerts are being sent from the proper (sender's email) email address so reports to forums should also0 (sic) be working Ok."

http://www.airnavsystems.com/forum/index.php?topic=6837.msg78431#msg78431

[Sun Worshipper]

Now there is a surprise, it wasn't them, it was their ISP.

Pathetic!

[Anmer]

Maybe the ISP was blocking the messages as spam?

All the more reason for a complete rethink on the current, inefficient process and let the customer send alerts via his/her own ISP and not via the AirNav server. 

The current arrangement makes no sense unless AirNav makes beneficial use of alerts going via its own server?

[Anmer]

Recent post:

"AirNav,

Are you sure about this 100% fix? My alerts were working fine until 0443z and since then nothing! Anybody else having the same problem?".

http://www.airnavsystems.com/forum/index.php?topic=6837.msg78474#msg78474

[Anmer]

Further posts suggest (not for the first time) that AirNav's "fix" announcement was a bit premature:

"Alerts fine until 12:12 BST today.  Nothing since.  Also getting onto the forum was v slow as well."

"Good afternoon from paul in kent same problem had a few
Alerts this morning but nothing since then"

"Report emails to yahoogroups not warking anymore..."

[Anmer]

The saga continues despite AirNav assuring its customers that it has, yet again, fixed the problem:

"We had a server problem today due to the maintenance actions we are taking.
Alerts could have stopped working because of this problem: anyway the alert routine / mail server should be fully working.

Please confirm if you still cannot receive any alerts both on Yahoogroups and on individual emails."

Only to be told an hour later:

"Send report not working at this time.
Getting Msg Message sent with success at first and then Message sending failed....
No matter to whom the email is.
No one message received at destinaton."



"Confirming: Auto-Report not working -again. ........

.........Perhaps it might be a good idea to go back to the ancient time were the report and alert mails aren't processed through your server. Or at least giving the possibility to chose how the alert/report mails are send. Just a thought for next version. I'm getting tired with the continuing working, not working, working, not working, not working, not working, oh working again and statement: "This situation should now be 100% solved." And guess what: not working, just one day later. Sorry, to say it just right away and very clear: This is not a very reliable and trust-able behaviour and can't be very good for your reputation."



"Confirming that Auto-report don't work.

Using a network sniffer I see that the response from the server is:
'SendEmail error: 4.3.1 Out of memory'"

What a shambles.  I'd be out of a job if this were on my watch!

And from the company that boasts it's "The Most Trusted Name In Flight Tracking"

http://www.airnavsystems.com/forum/index.php?topic=6837.msg78519#msg78519

[Anmer]

More promises of jam tomorrow:

"This feature is working at 100% but we have experienced some outages during the last 2 days because of other server maintenance actions. Your input is always very appreciated so please continue to post your feedback on the forum. We have over 150 tasks to implement during the next weeks which will bring more interesting features to RadarBox."

150 tasks? On past performance I'm not holding my breath on the first 15!

http://www.airnavsystems.com/forum/index.php?topic=6837.msg78549#msg78549

[Anmer]

Just as I expected:

"Alerts lasted about half an hour. Nothing since 1320z."

http://www.airnavsystems.com/forum/index.php?topic=6837.msg78554#msg78554