AirNav Alerts Problem

[Anmer]

With all this stuff going on and the whole giving away of radarboxes seriously is pointing acts of desperation???

And now having to drop the price by £100:

http://radarspotting.com/forum/index.php/topic,391.msg2810.html#msg2810

[Anmer]

The Good News:

The latest "fix" appears to have worked.

The Bad News:

It took nearly 5 weeks to resolve!

[BigRed]

Gold absolute gold!!! And for theyre next presentation for your enjoyment ...... 

[Anmer]

AirNav asks for confirmation that the alerts problem is finally fixed:

"So we can finally consider this issue totally solved now.
Tks again for all your help and patience in waiting for a resolution for this."

Only to be told:

"Well, perhaps not 100%. Alerts didn't came through at late Friday evening. Auto-Log sending has also failed. Alerts working again since 3:05UTC. Manual Log-Sending is working at 4:45UTC."

"Same here, Auto-Log sending failed. Manual Log send worked at 6:42UTC."

"Sorry about this no alerts again since 6am in kent"

Back to the drawing board?

http://www.airnavsystems.com/forum/index.php?topic=6837.msg78860#msg78860

[Anmer]

"A minor problem was detected on the server and was just corrected."

Let's hope this fix works?

http://www.airnavsystems.com/forum/index.php?topic=6837.msg78967#msg78967

[Anmer]

That fix didn't work so we have yet another one:

"Problem detected and we made some changes to the email server. Let's see how it reacts."

Imagine if an aircraft engineer took this approach.  I bet the pilot wouldn't be too happy?

Fingers crossed with Super Glue.

[BigRed]

Seriously this more then a joke, your reflection is quite apt, whoever is in charge of this 'so called' company must have got his qualifications from Nigera!!

To have so many issues / problems is really starting to make them look ridiculous? How on earth can they be taken seriously???

CAM

[Sun Worshipper]

To have so many issues / problems is really starting to make them look ridiculous? How on earth can they be taken seriously???

Sorry Red but the statement "starting to make them look ridiculous" is so far off the mark.  Air Navs credibility 'started' to go down about 3 years ago with the debacle that is Ship Trax.  Many broken promises later about resolving Radarbox issues, they still don't seem to have grasped the ill feeling from current RB owners about the situation.

Air Nav are a second rate outfit run by people that Sir Alan Sugar would have sacked years ago for incompetance. In my eyes, the only way they can slightly redeem themselves is to live up to the promises of Snr Brandao and fix the bugs on Radarbox for it's current (and, who knows, new) users.

Watch this space!

[mhm]

I saw some of these boxes on display at Blackpool over the weekend at Norbreck Castle radio event.
They look good, but i wouldn,t touch one with a barge pole due to the lack of support and the forum banning everyone who dares to ask a question that support does not like.

[Anmer]

It looked good for a while but maybe it's broken again?

No alerts since 1752z. Plenty in my alert log again - nothing in my emails.

http://www.airnavsystems.com/forum/index.php?topic=6837.msg79094#msg79094

[Anmer]

Today's Alert Fix:

"The service has been down for a few hours yesterday but everything back to normal 5 hours ago. We now have a much better way of monitoring any mail server crashes and act accordingly. "

Now when did I hear that before?

[Anmer]

Hmmm?

"So far today I have received no alerts/squawks. Don't think this problem has been corrected/work as it should".

[Anmer]

Yet another excuse from AirNav.  Doesn't it know how to test the fixes before announcing everything is back to normal?

"We are still having issues with the installed mail server application. Despite being much more reliable than previous solutions it still has failures. We are investigating what is causing this, contacting the development company support and try to find a definitive solution for this."

Only yesterday it was announcing:

"The service has been down for a few hours yesterday but everything back to normal 5 hours ago. We now have a much better way of monitoring any mail server crashes and act accordingly. "

[Anmer]

Today's tranche, in chronological order:

"We are still waiting on these problems. Stby for more news. The mail server might be down for a few minutes during the next hours."

"We have re-established the mail service this time with a different server software. Waiting for your feedback to check how it performs."

"I havent had any alerts yesterday or today"

Flying by the seat of one's pants?

[Anmer]

Finally and totally solved?

"It appears this situation is now finally and totally solved. Our reporting system indicated no failures for the last 48 hours. Waiting for your confirmation."